UI Designer creating user - friendly web and mobile interfaces for Design Match, a boutique staffing and recruiting firm. Collaborating on design systems, usability testing, and product experiences.
About the role
- Senior UX Designer shaping accessible employee experiences for Intact’s insurance and IT services transformation. Designing journeys, workflows, adoption strategies, and measurable service improvements.
Responsibilities
- Define and lead the experience and enablement strategy for the IT Services Portfolio
- Translate future-state operating model objectives into experience principles, end-to-end journeys, service blueprints, intelligent workflows, adoption strategies, and delivery roadmaps
- Engineer simplified services and workflows across enterprise platforms, Automation, AIOps, and Digital Workplace solutions
- Establish reusable design standards, service patterns, governance practices, and enablement assets
- Design accessible end-to-end experiences and delivery artefacts
- Ensure solutions meet usability, accessibility, and design quality standards
- Collaborate with delivery teams to preserve design intent through implementation
- Conduct interviews, workshops, journey mapping, and usability testing
- Use feedback, behavioral insights, and performance data to validate designs and improve adoption and satisfaction
- Partner with business, product, architecture, and delivery leaders throughout discovery, prioritization, and delivery
- Align experience investments and solution decisions with portfolio priorities and measurable outcomes
- Develop enablement approaches that increase adoption, self-service, and sustained behavior change
- Define success measures and value narratives demonstrating employee, service, and business impact
Requirements
- 7+ years of experience in UX, service design, product experience, digital transformation, journey and service engineering, or enterprise enablement
- Strong portfolio demonstrating experience strategy, journey transformation, service blueprinting, intelligent workflow design, and measurable business impact
- Ability to connect business outcomes, operating model changes, technology platforms, and user needs from strategy through execution
- Experience with enterprise applications, employee experience platforms, automation, AI-enabled services, or digital workplace environments is strongly preferred
- ITIL 4 or 5 certification or knowledge of modern IT service management practices is an asset
- Proficiency with AI concepts, tools, and AI-enabled service or workflow design is an asset
- Business Architecture experience or formal training is an asset
- For candidates located in Quebec, bilingualism is required to interact regularly with English-speaking colleagues across Canada
- Must be eligible to work in Canada
- Must maintain work eligibility throughout employment
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Annual bonus target of 12%, with potential payout of up to double the target, subject to personal and company performance
- Employee Share Purchase Plan (ESPP), with Intact matching 50% of net shares
- Defined benefit pension plan
- Opportunity to receive guaranteed income for life via the pension plan
- Workplace adjustments and accommodations for people with disabilities
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