Career counsellor guiding Canadian clients through career change, job search, and holistic resilience coaching. Delivering long - term programs while enrolling clients and tracking progress in CRM.
About the role
- Chef.fe d’équipe managing client portfolios and digital marketing strategy at Digitad, a Quebec digital performance agency. Leading advisors, quality control, reporting, retention, and growth initiatives for major SME and enterprise clients.
Responsibilities
- Manage and grow a client portfolio, including identifying upsell and cross-sell opportunities, providing strategic advice, troubleshooting, and client onboarding
- Prepare and deliver strategic presentations: kick-offs, performance reviews, and proactive planning
- Contribute to strategic projects related to new products, the advisory services team, and internal or client-facing processes
- Ensure successful delivery of client mandates in SEO, advertising, social media, and website launches/delivery
- Monitor on-time delivery of engagements and identify accounts that are over- or under-performing
- Collaborate with strategy teams to develop client recommendations
- Analyze results, present monthly reports, and participate in annual client meetings
- Stay up-to-date with industry best practices
- Support team structuring, internal projects, implementation of AI tools, and the creation of templates
- Directly manage the team of Digital Advisors and Senior Digital Advisors for the large SME and enterprise portfolio
- Oversee the team's client portfolio and step in when accounts require escalation or hands-on management
- Be present for key client moments, including annual renewals and upsell opportunities
- Support the team in achieving upsell, retention, and utilization targets
Requirements
- Proven experience in account management, client relations, and portfolio management
- Agency experience is a strong asset
- Solid understanding of digital marketing, advertising platforms, and analytics tools, including GA4
- Excellent organizational and planning skills
- Results-oriented approach
- Ability to synthesize information and communicate effectively with both technical and non-technical stakeholders
- Bilingual in French and English
- Highly organized with impeccable attention to detail
- Strong interpersonal skills with clients and internal stakeholders
- Flexible and adaptable in a fast-paced, unpredictable environment
- Performance- and results-driven
Benefits
- 3 weeks of paid vacation in the 1st year / 4 weeks in the 2nd year / 5 weeks from the 3rd year onward
- 4.5-day workweek with offices closed Friday afternoons
- Up to 9 weeks per year of remote work from abroad
- Group insurance available after 3 months of employment
- Over 100 team events per year: potlucks, parties, happy hours, etc.
- Two Pet Days per week to bring your pet to the office (or meet colleagues' pets)
- Annual offsite retreat at a chalet
- Opportunity to become a Trainer within the La Fusée training center
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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