Agency partnerships manager scaling Richpanel's AI - native helpdesk through Shopify agencies, BPOs and CX consultants. Driving partner - sourced ARR, demos, co - selling and referral growth across North America.
About the role
- Account Manager leading relationships and growth for enterprise technology clients at Intercept, a B2B marketing agency. Overseeing campaigns, delivery, and AI-enabled account development.
Responsibilities
- Serve as the primary day-to-day client contact and trusted partner across assigned accounts
- Lead client calls with confidence, structure, and clear next steps
- Manage ongoing client communications
- Build deep knowledge of client priorities, stakeholders, and internal dynamics
- Maintain strong relationships through proactive engagement
- Own post-project follow-on conversations and proactively advance next engagements
- Identify upsell, cross-sell, and expansion opportunities across existing accounts
- Develop new stakeholder, team, and business-unit relationships within client organizations
- Partner with Account Directors and Client Pod Leads on account planning, expansion strategy, and pipeline development
- Contribute to pipeline and account expansion goals
- Provide client-facing oversight across programs while sharing project management responsibilities with Integrated Producers
- Maintain awareness of timelines, scope, and dependencies
- Act as an escalation point for risks, changes, or issues
- Partner with Integrated Producers to align client intent and delivery reality
- Contribute to campaign and program strategy with Strategy, Content, and Creative teams
- Apply performance data, research, and client feedback to inform recommendations
- Support creation and maintenance of briefs, feedback summaries, recap notes, and other documents
- Review deliverables at key milestones for alignment and quality
- Facilitate internal alignment calls and ensure documentation and follow-through
- Apply AI-powered tools and workflows to support account planning, insight gathering, and efficiency
- Stay informed on industry trends, emerging platforms, and evolving B2B best practices
- Bring forward ideas to help Intercept and its clients work smarter
Requirements
- Minimum 4–5+ years of experience in a client-facing role within a marketing agency or client-side environment
- Experience managing and growing client relationships, not just servicing them
- Exposure to B2B marketing, enterprise technology, or complex buyer environments is a strong asset
- Comfortable initiating commercial conversations and advancing opportunities
- Strong written and verbal communication skills with senior client stakeholders
- Highly organized, adaptable, and effective in fast-paced, multi-account environments
- Confident collaborator able to work across strategy, creative, content, and delivery teams
- Strong critical thinking and problem-solving skills
- Demonstrated comfort with AI-powered tools and modern digital workflows
- Proficient in Microsoft Office and collaborative, remote-first work environments
- University degree in Marketing, Business, Communications, or equivalent experience preferred
- Bilingualism (English/French) is an asset but not required
Benefits
- Fully remote workplace
- Certified Great Place to Work environment
- Collaborative and innovative work environment
- Custom-built AI teammates and AI-powered tools to support employees
- Hybrid human + AI work model
- Flexible work arrangement
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