IT Client Relationship Manager coordinating client relationships, technical service delivery, incidents, reporting and billing. Supporting VC3’s managed IT services for municipalities and organizations across the United States and Canada.
About the role
- Account Manager leading relationships and growth for enterprise technology clients at Intercept, a B2B marketing agency. Overseeing campaigns, delivery, and AI-enabled account development.
Responsibilities
- Serve as the primary day-to-day client contact and trusted partner across assigned accounts
- Lead client calls with confidence, structure, and clear next steps
- Manage ongoing client communications
- Build deep knowledge of client priorities, stakeholders, and internal dynamics
- Maintain strong relationships through proactive engagement
- Own post-project follow-on conversations and proactively advance next engagements
- Identify upsell, cross-sell, and expansion opportunities across existing accounts
- Develop new stakeholder, team, and business-unit relationships within client organizations
- Partner with Account Directors and Client Pod Leads on account planning, expansion strategy, and pipeline development
- Contribute to pipeline and account expansion goals
- Provide client-facing oversight across programs while sharing project management responsibilities with Integrated Producers
- Maintain awareness of timelines, scope, and dependencies
- Act as an escalation point for risks, changes, or issues
- Partner with Integrated Producers to align client intent and delivery reality
- Contribute to campaign and program strategy with Strategy, Content, and Creative teams
- Apply performance data, research, and client feedback to inform recommendations
- Support creation and maintenance of briefs, feedback summaries, recap notes, and other documents
- Review deliverables at key milestones for alignment and quality
- Facilitate internal alignment calls and ensure documentation and follow-through
- Apply AI-powered tools and workflows to support account planning, insight gathering, and efficiency
- Stay informed on industry trends, emerging platforms, and evolving B2B best practices
- Bring forward ideas to help Intercept and its clients work smarter
Requirements
- Minimum 4–5+ years of experience in a client-facing role within a marketing agency or client-side environment
- Experience managing and growing client relationships, not just servicing them
- Exposure to B2B marketing, enterprise technology, or complex buyer environments is a strong asset
- Comfortable initiating commercial conversations and advancing opportunities
- Strong written and verbal communication skills with senior client stakeholders
- Highly organized, adaptable, and effective in fast-paced, multi-account environments
- Confident collaborator able to work across strategy, creative, content, and delivery teams
- Strong critical thinking and problem-solving skills
- Demonstrated comfort with AI-powered tools and modern digital workflows
- Proficient in Microsoft Office and collaborative, remote-first work environments
- University degree in Marketing, Business, Communications, or equivalent experience preferred
- Bilingualism (English/French) is an asset but not required
Benefits
- Fully remote workplace
- Certified Great Place to Work environment
- Collaborative and innovative work environment
- Custom-built AI teammates and AI-powered tools to support employees
- Hybrid human + AI work model
- Flexible work arrangement
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