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About the role
- Technical Services Engineer supporting Isola, a global electronic materials science company, with PCB product evaluations and customer technical service. West Coast-focused account coverage involving technical support, qualification projects, and regular regional travel.
Responsibilities
- Provide responsive technical support to strategic accounts before, during, and after product evaluation and adoption
- Partner with Sales to understand customer requirements, translate technical needs into solutions, and support account growth and retention
- Support customer product evaluations, qualifications, trials, and introductions by coordinating technical information, samples, data, testing, and follow-up actions
- Investigate customer technical questions and product-performance concerns and coordinate resolution with Quality, Operations, R&D, Product Management, and other subject-matter experts
- Develop working knowledge of Isola materials, PCB fabrication processes, customer applications, and competitive technologies
- Prepare and deliver product presentations, technical updates, application guidance, and customer training
- Document customer activity, technical projects, qualification status, risks, and follow-up actions in business systems
- Identify recurring customer needs, application trends, and product feedback to support product, quality, and commercial decisions
- Build trusted relationships across customer engineering, quality, operations, and procurement teams
- Participate in customer visits, industry events, internal training, and cross-functional projects
- Build a foundation in laminate and prepreg technology, PCB fabrication, customer applications, and Isola's product portfolio
- Develop consultative customer skills and learn to manage technical projects and customer issues through resolution
- Progress from supported customer interactions to independent ownership of technical relationships and qualification activity
- Build commercial awareness of how technical support contributes to customer retention, new opportunities, specifications, and revenue growth
Requirements
- Bachelor's degree in Materials Science, Chemical Engineering, Chemistry, Mechanical Engineering, Electrical Engineering, or a related technical discipline; equivalent relevant experience may be considered
- Engineer I: typically 0-2 years of relevant experience
- Engineer II: typically 2-5 years of relevant engineering, applications, technical service, manufacturing, quality, or customer-support experience
- New graduates with strong internships, co-ops, laboratory, manufacturing, or customer-facing technical experience are encouraged to apply
- PCB, electronics materials, composites, semiconductor, chemical processing, or advanced manufacturing experience is helpful but not required for Engineer I
- Strong problem-solving and analytical skills
- Ability to organize data and translate technical information into practical recommendations
- Clear written and verbal communication skills
- Interest in working directly with customers
- Curiosity, learning agility, initiative, and willingness to ask questions and seek expertise when needed
- Ability to collaborate across functions and manage multiple priorities with reliable follow-through
- Comfort using standard business applications and learning CRM, reporting, and technical data systems
- Ability and willingness to travel regularly to customer locations, company facilities, and industry events
- Satisfactory completion of a pre-employment background investigation and drug screening
Benefits
- Satisfactory completion of a pre-employment background investigation and drug screening is required as a condition of employment
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