About the role

Technical Account Manager owning enterprise and public-sector mobile-security deployments for iVerify. Driving adoption, threat guidance, integrations, renewals, and product feedback.

Responsibilities

Serve as the primary technical point of contact for named accounts from onboarding through renewal
Own customer deployments end to end, including MDM/UEM configuration, enrollment strategy, SIEM and identity integrations, MTD connectors, and rollout planning
Run recurring technical reviews and health checks, identify adoption gaps, and drive them to resolution
Triage, escalate, and manage technical issues to closure with Support and Engineering
Advise customers on detected threats, including triage, containment, and follow-up investigation, with the Threat Ops team
Diagnose and proactively address blind spots in personal expertise through self-directed learning
Partner with Product and Engineering to surface field intelligence that shapes the roadmap
Maintain deployment guides, integration references, runbooks, and FAQs with Support and Solutions
Support expansion and renewal motions with Account Executives through technical validation of new use cases
Travel to customer sites for onsite workshops, business reviews, and events

Hands-on experience with Intune, Jamf, Workspace ONE, Hexnode, and similar platforms
Deep familiarity with Apple/Android mobile supervision, enrollment (ADE/DEP, Android Enterprise), and ownership modes
Working knowledge of compliance policies, conditional access, app protection policies, and BYOD architecture
Solid grasp of the mobile threat landscape, including app risk, smishing, spyware, and zero-click exploits
Ability to discuss mobile security's place in the broader security stack, including SIEM, XDR, SOAR, and identity
Comfortable holding technical conversations with security architects or SOC leads
5+ years in a customer-facing technical role at a security or enterprise software company
Track record of owning technical outcomes for enterprise accounts
Strong technical writing skills for runbooks, integration guides, and customer-facing summaries
Ability to manage competing priorities across multiple accounts and communicate clearly during escalations
Executive presence and adaptable communication style
Fluent English
Authorized to work in the country where based
Able to travel
Experience with mobile threat defense or endpoint security products in production environments (nice to have)
Familiarity with Zimperium, MS Defender for Mobile, Lookout, and Zscaler (nice to have)
Experience with NIS2, GDPR, DORA, FedRAMP, or CMMC in a customer advisory context (nice to have)
Background supporting cybersecurity, government, defense, or financial services customers (nice to have)