About the role

Quality Supervisor improving manufacturing quality for JELD-WEN’s windows and doors. Leading SPC, FMEA, traceability, and continuous improvement across operations and suppliers.

Responsibilities

Support and promote the facility’s quality improvement efforts
Work with employees, suppliers and customers to improve the quality and reliability of manufactured window and door products
Perform data gathering, decision making, problem solving, quality performance reporting and presentations with minimal supervision
Support process improvements to ensure the highest quality products
Help lead improvement initiatives relating to the quality of the manufacturing process safely and efficiently
Ensure customer satisfaction while reducing costs
Improve visibility and control into quality processes across manufacturing operations and supplier networks
Minimize scrap, rework and returned materials
Build product and process traceability into production
Improve communication and collaboration across engineering, procurement, manufacturing and distribution
Standardize processes for responding to adverse events
Update quality business processes as best practices emerge
Participate in cross-functional continuous improvement teams
Monitor adverse events in real time
Collect data from manufacturing cells and departments
Link operational metrics with financial metrics
Manage document management, traceability, SPC and dashboards
Manage NC/CAPA and automated product quality planning/FMEA
Perform other assigned duties

Bachelor’s Degree in Engineering or similar related equivalent
Three to five-year experience in a manufacturing environment with a well-rounded background in the quality field
Previous experience with ISO 9001 and ISO/TS 16949 standards
Five years of Lean manufacturing experience
Strong Microsoft computer knowledge
Knowledge of SPC (CPK, PPK)
Exceptional organizational, written, verbal communication and customer service skills
Understanding of KPIs relating to quality and customer satisfaction
Ability to drive measurable improvements in all areas of quality
Experience developing, implementing, and maintaining standards, methods, testing and evaluation of a data-driven quality program
Must comply with JELD-WEN EH&S and legal requirements