Head of Product owning Mercury’s personal banking strategy, product organization, and business performance. Driving consumer growth, AI - led experiences, and trusted banking features.
About the role
- Senior Product Manager leading Jobber’s Voice AI products for small service businesses. Owning roadmap, revenue growth, and expansion from Receptionist to office-manager capabilities.
Responsibilities
- Lead product strategy and execution for Jobber’s Voice products
- Turn Receptionist from an early-adopter product into one used daily by the majority of Jobber customers
- Define and execute the roadmap for Receptionist and new Voice products
- Balance short-term wins with long-term innovation
- Understand small business owners and office managers
- Synthesize market, regulatory, and customer data into product decisions
- Prioritize user and business impact for small business customers
- Collaborate with domain experts across Voice AI, telephony, and communications products
- Act as the voice of the customer
- Build the foundation for a multi-product communications strategy
- Scale the Voice product business and team
Requirements
- Senior-level product management experience with evidence of shipping products and achieving long-term outcomes
- Experience owning a revenue line, including attach rate, pricing, or packaging
- Experience shipping and improving a production LLM or ML feature or product
- Technical depth to partner in architectural conversations about models, prompts, and pipelines
- Background in telephony or contact center technology, including SIP, IVR, call routing, carrier and number registration (highly desired)
- Experience with consumer-facing conversational products (highly desired)
- Familiarity with vertical SaaS, SMB, or home and field services (highly desired)
- Experience scaling products from 0 to 1 and beyond (highly desired)
- Legally entitled to work in Canada
- Able to attend the office at least 1 day per week according to the department schedule
- Able to attend one in-person interview at the nearest Jobber office
Benefits
- Equity rewards and stock options
- Annual health and wellness stipends
- Retirement savings matching in RRSP, TFSA or FHSA
- Extended health benefits with fully paid premiums for body and mind
- Dedicated Talent Development team
- Career coaching
- Learning and leadership programs
- Career development opportunities
- Fully covered pre-approved travel expenses for one in-person interview
- Inclusive work environment and accommodation support
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