Delivery Manager leading SAP Business One implementation teams at Vision33, a global cloud ERP and business transformation partner. Owning delivery performance, people leadership, and commercial outcomes across Eastern Canada.
About the role
- Application Specialist supporting quotations, orders, and technical customer solutions for John Brooks Company’s fluid-handling products across Canada.
Responsibilities
- Prepare, review, and follow up on customer quotations
- Provide technical support, product recommendations, costing, and proposal development
- Translate customer requirements into accurate product and solution recommendations
- Process customer orders and monitor order status through completion
- Coordinate with suppliers and vendors to ensure timely delivery and issue resolution
- Communicate with customers by phone and email regarding products, orders, and technical inquiries
- Troubleshoot customer issues and work with internal teams and manufacturers to resolve concerns
- Deliver after-sales support to ensure customer satisfaction
- Support business growth by identifying opportunities and strengthening customer relationships
- Prepare proposals based on customer requirements, market conditions, and product offerings
- Maintain accurate records and documentation related to quotes, orders, and projects
- Compile and organize vendor documentation for customer projects
- Support collections and payment follow-up activities with the Accounting team
- Follow established sales processes, systems, and procedures to ensure operational efficiency
Requirements
- College diploma in a related field
- 3 to 6 years of experience in a technical sales, customer service, inside sales, or related role
- Proficiency with order entry and quoting systems (Epicor P21 or similar)
- Understanding of customer service principles and best practices
- Strong verbal and written communication skills
- Strong problem solving and troubleshooting abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and accuracy
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Strong organizational and customer service skills
- Ability to work collaboratively within a team environment
- Bilingual English and French is desirable
Benefits
- Competitive remuneration
- Competitive vacation
- Paid personal day program
- Generous benefits package including medical, dental, paramedical, and vision coverage
- Company Group RRSP with employer matching
- Annual health & wellness subsidy
- Formal service awards
- Employee achievement awards
- Milestone birthday celebrations
- Social events and gatherings
- Accommodations available at all stages of the recruitment process for persons with disabilities, upon request
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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