Business Analyst supporting agile software development at CIEE, a nonprofit study abroad and intercultural exchange organization. Translating business needs into requirements, dashboards, testing, and process improvements.
About the role
- Senior IT Business Analyst bridging business needs and technology delivery for Keyrus Canada’s AI, automation, and BI initiatives. Coaching analysts and guiding requirements, processes, and solution validation.
Responsibilities
- Manage BI report/dashboard requests, support BI tool upgrades, and provide data analysis support to projects and other Business Analysts
- Support automation and AI requests from internal analysts and business partners, including use-case assessment, tool selection, and business case evaluation
- Coach internal Business Analysts and help develop their capabilities in BI, automation, and AI
- Gather, analyze, and document business unit needs
- Facilitate workshops to capture, clarify, and prioritize requirements
- Translate business needs into functional requirements and contribute to solution design
- Map current and future processes (AS-IS / TO-BE)
- Produce required artifacts such as URS and FS
- Ensure quality, completeness, and traceability of requirements through the solution lifecycle
- Support project intake, impact analysis, and prioritization
- Collaborate with architects and IT teams on technology alignment
- Participate in demand management, functional solution design, and validation activities including testing and UAT
- Ensure requirements account for regulatory, compliance, quality, and information security needs
- Support training, change management, and communication activities to drive solution adoption
Requirements
- Bachelor's degree related to Information Technology or equivalent experience
- 7 to 10 years of IT experience, preferably in a regulated and/or manufacturing industry
- Proven experience in business analysis, including eliciting, understanding, and verifying business requirements in complex technology environments
- Leadership experience managing business and commercial stakeholders, with a strong track record of value-driven delivery aligned to business strategy
- Knowledge of regulatory/GxP requirements and their application to requirements analysis, documentation, and validation
- Working knowledge of major enterprise systems including ERP, CRM, SCM, MES, QMS, LIMS, HRIS, and BI
- Working knowledge of the SAP technology environment
- Strong analytical and problem-solving skills
- Experience with change management involving business processes and organizational change
- Bilingual proficiency in French and English, spoken and written, required
- Prior experience coaching or mentoring junior Business Analysts is nice-to-have
- Hands-on exposure to BI tool upgrades and dashboarding platforms is nice-to-have
- Experience assessing automation and AI use cases, including tool selection and business case development, is nice-to-have
Benefits
- A stimulating environment where you will be able to surpass yourself and discover new horizons
- A strong culture of innovation and entrepreneurship
- Team celebrations, social events, birthdays, breakfasts, and special activities
- Group insurance for you and your family members
- RRSP and DPSP participation plans
- Monthly Wellness Allowance
- Telecommunication reimbursement
- Flexible work-from-home policy
- 4 weeks of paid vacation
- Language courses (French & English)
- Access to continuous learning through conferences, certifications, training programs, and industry events
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