Customer Success Manager retaining and expanding enterprise accounts for Dispatch’s field - service SaaS platform. Driving renewals, executive relationships, and product expansion.
About the role
- Customer Success Manager managing Canadian and U.S. energy-client portfolios for Kpler’s commodity and maritime intelligence platform. Driving onboarding, adoption, retention, and expansion.
Responsibilities
- Build and nurture strong relationships with clients across North America throughout the customer lifecycle
- Deliver seamless client onboarding and position clients to realise value from Kpler’s solutions
- Develop and execute tailored client engagement strategies to drive adoption and platform utilisation
- Provide expert support via email, calls, and in-person meetings on maritime data, workflows, and platform capabilities
- Monitor usage, engagement, and business outcomes, identifying opportunities related to voyage planning, competitive analysis, and risk mitigation
- Partner with Sales on expansion opportunities and renewals, demonstrating client value through data-driven impact narratives
- Collaborate with Product and Engineering to communicate feedback and support product improvements
- Maintain client records in Salesforce, including engagement plans, success metrics, opportunities, and renewal risks
- Identify and address risks to satisfaction, adoption, and retention; escalate and coordinate resolutions
- Share customer insights, market trends, and recurring use cases internally
Requirements
- 2+ years of experience in Customer Success, Account Management, or a client-facing role
- Strong understanding of energy research workflows, industry stakeholders, and commodity tracking data
- Proven experience managing a diverse book of business across accounts of varying complexity
- Excellent communication and relationship-building skills
- Highly organised and self-motivated
- Customer-centric and product-oriented
- Familiarity with data platforms, Excel, APIs, Python, and Salesforce
- Curious and ambitious, with a desire to continuously learn
- Comfortable working cross-functionally in a fast-paced, global environment
Benefits
- Full-time employment
- Equal opportunity employer
- Fair, inclusive and diverse work environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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