Customer Success Manager owning onboarding, retention, and expansion for Optix clients. Supporting smarter, automated coworking and flex - space operations through CRM and community tools.
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Client Engagement Specialist, Trading Expert
Posted 2 weeks ago
About the role
- Kraken trading support specialist assisting crypto clients with orders, leveraged positions, fees, and platform issues. Testing new features and supporting service-quality improvements across trading products.
Responsibilities
- Answer clients’ trading, futures, consumer, Kraken Desktop, and Crypto DW questions via text and live support channels
- Diagnose and resolve clients’ trading, futures, Kraken Desktop, and Crypto DW issues
- Test and provide feedback on new trading features before release
- Assist with management of the Consumer/Trading/Futures/Kraken Desktop support team, including QA, training materials, and Confluence articles
- Provide calculation breakdowns for fees, margin levels, and profit/loss explanations
- Potentially monitor trading activity for fraudulent actions or trade-out attacks
- Collaborate with clients and internal departments such as product, compliance, engineering, and support teams
Requirements
- Customer service experience delivering a five-star client experience
- Experience with trading platforms for digital or other assets, including advanced trading platforms
- Knowledge of trading and charting
- Understanding of leveraged trading, including futures and/or margin
- Good math skills
- Ability to learn quickly and adapt to changing products
- Fluent in English
- Availability to work evenings and weekends
- Nice to have: deep crypto knowledge
- Nice to have: Google Sheets and Google Script experience
- Nice to have: experience with Kraken’s platform API or similar platforms
- Nice to have: French, German, and/or Spanish language skills
- Nice to have: data analytics experience
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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