Spécialiste du support technique pour systèmes POS d’une entreprise technologique. Diagnostic des problèmes clients, coordination des escalades et amélioration de la base de connaissances.
About the role
- IT Support Specialist responsible for IT-related support and API integration tasks for internal teams and clients. Requires strong technical affinity and problem-solving skills in a hybrid work environment.
Responsibilities
- Acts as a versatile point of contact for all IT-related topics
- Supports colleagues in system administrative tasks
- Establishes robust connections with external clients through API integrations
- Transitions between operational tasks, employee support, and technical implementations
Requirements
- Knowledge of APIs and the inner workings of the internet
- Experience with Apple ecosystems is a plus
- Affinity with software development and debugging
- Strong problem-solving ability
- Proactive and self-driven
- Eager to learn and adaptable
- Detail-oriented and quality-focused
- Strong communication skills (technical and non-technical)
- Empathetic and service-oriented toward colleagues
- Ability to work effectively with development, operations and business teams
Benefits
- 20 holidays per year
- Hybrid working
- Flexible working hours
- An open and inclusive culture that fosters personal growth and initiative
- Knowledge sessions hosted by internal and external experts
- Great lunch on Fridays to celebrate the weekend
- Employee Benefits Plan which includes Life Insurance, Accidental Death & Dismemberment, Extended Health Care, Dental and Dependent Life
- Provided equipment (Macbook, mouse/keyboard)
- Access to mental health support through OpenUp is offered anonymously and without cost
- The opportunity to work fully remotely for up to a month per year from a location of your choice
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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