About the role

Support Specialist assisting LEAP customers with software-related inquiries. Collaborating with a high-energy team in a hybrid work environment based in Vancouver.

Responsibilities

Provide client support and technical issue resolution via email, phone and chat
Understand client's business/software needs
Resolve technical issues by guiding clients with specific features of LEAP software products
Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
Able to work independently and efficiently to meet deadlines.

Accounting or Law would be an advantage but not essential.
Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers.
Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
Experience with Microsoft products including MS Word and Excel.
Demonstrate strong collaborative teamwork and people skills.
Excellent collaborative spirit.
Thrives working with an intellectually stimulating, high-energy team.
Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
Ability to meet deadlines and commit to team goals.

Excellent group insurance benefits
RRSP with employer matching
Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days
Hybrid working model at our beautiful and modern downtown Vancouver office as well as work from home days
Collaborative and inclusive work environment filled with learning and support