E - commerce Design Manager leading user - centered quote - to - purchase experiences for Intact’s insurance business. Guiding product designers, experimentation, research, and digital roadmap delivery for Canadian customers.
About the role
- Customer & Digital Experience Specialist collaborating on digital tools and customer experience enhancement initiatives. Ensuring accessible resources and supporting operational needs at Legrand.
Responsibilities
- Support the execution of CX and DX priorities, projects, and day-to-day operational needs by helping maintain customer-facing content
- Support website and digital operations
- Contribute to practical tools, workflows, and content improvements that support adoption and reduce friction
- Ensure customers and internal teams have accurate, easy-to-find, and actionable digital resources
- Help translate VOC, website feedback, field insights, usage data, and business requirements into clear content, improved workflows, and customer-focused digital enhancements
Requirements
- Associate or bachelor’s degree in marketing, Digital Experience, Business, Communications, or a related field; equivalent experience will be considered. Experience in manufacturing or the electrical infrastructure industry preferred.
- 3–5 years in digital experience, sales enablement, CX, website operations, or a similar role.
- Experience supporting, configuring, maintaining, or documenting tools, workflows, forms, or customer-facing assets.
- Exposure to CRM systems (Salesforce), collaboration tools (SharePoint), and digital platforms.
- Experience working cross-functionally to support sales, CX, or digital initiatives preferred.
- Familiarity with UX/UI principles, usability best practices, and design system standards considered an asset.
- Working knowledge of SEO, website search optimization, metadata, and content discoverability considered an asset.
- Experience developing and supporting digital tools using HTML, CSS, JavaScript, and other web technologies, with strong troubleshooting and debugging skills.
Benefits
- Comprehensive medical, dental, and vision coverage
- High employer 401K match
- Paid time off (PTO) and holiday pay
- Short-term and long-term disability benefit plans
- Above-benchmark paid maternity and parental leave
- Bonus opportunities in accordance with the Company’s incentive plans
- Paid time off to volunteer
- Active/growing Employee Resource Group network
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