Channel Partner Manager building Ramp’s Canadian ecosystem of accounting, advisory, and investment partners. Driving referrals, partner activation, and sales pipeline for Ramp’s finance automation platform.
About the role
- Account Manager supporting golf-course customers using Lightspeed’s commerce platform. Driving adoption, expansion revenue, customer satisfaction, and long-term success across North America.
Responsibilities
- Manage a portfolio of golf course customers and help them get maximum value from the Lightspeed platform
- Drive product usage, add-ons, adoption of new product launches, and revenue growth within accounts
- Define customer success criteria and coordinate with Sales, Services, Support, and Product teams
- Provide escalation support for issues encountered by large customers
- Lead projects and initiatives to improve customer experience and CSAT
- Identify reference-account and marketing case-study opportunities
- Report regularly on portfolio status and maintain high CSAT/NPS
- Stay current on Lightspeed products, processes, add-ons, and industry best practices
- Communicate customer feedback and product requests to appropriate teams
- Participate in team, regional, and continuous-improvement initiatives
- Provide POS and management best practices to customers
- Conduct pre-sale scope calls to determine requirements and setup needs
- Contribute to wider organizational objectives beyond the strict scope of the role
Requirements
- Experience managing an extended and complete sales cycle
- Strong emphasis on ensuring customer satisfaction
- Passion for working with people and understanding unique business needs
- Bilingual English and French, spoken and written, strongly preferred
- Experience working with major corporations and maintaining SLAs
- Well versed in and passionate about the golf industry
- Consultative, analytical, and solutions-oriented approach
- Highly self-motivated, disciplined, and organized
- Results- and metric-driven
- Sense of adventure and entrepreneurial spirit
Benefits
- A flexible work environment
- Flexible paid time off and remote work policies
- Equity options
- Contributions to your pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups, employee-led networks, social committees, and sponsored sports teams
- Computer purchase program to get your personal Macbook
- Enhanced parental leave
- Medical, dental, wellness, life, and disability insurance
- RRSP plan and match
- Paid parental leave top-up
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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