Customer Success Representative re - engaging and retaining Prophix customers using its financial performance platform. Driving renewals, adoption, and account expansion across a SaaS portfolio.
About the role
- Client Success Manager optimizing lead-generation Google Ads for an automotive and local-service marketing agency. Managing 20–25 client relationships, campaign performance, and retention.
Responsibilities
- Manage lead-generation Google Search campaigns end to end, including campaign builds, high-intent keyword research, responsive search ads, geographic targeting, budgets, bidding, negative keywords, testing, and optimization
- Implement, test, and troubleshoot conversion tracking using Google Tag Manager, Google Tag Assistant, and Google Ads
- Verify that leads are accurately captured and attributed in the CRM, including GoHighLevel where used
- Conduct account audits and monitor CTR, CPC, search impression share, conversion rate, CPL, budget pacing, and lead quality
- Document findings, adjustments, and next steps, and proactively resolve performance issues
- Own approximately 20–25 client relationships and hold proactive check-ins approximately every two weeks
- Explain results and translate marketing data into practical business recommendations
- Track client health, identify dissatisfaction and churn risks, lead recovery conversations, and support client retention
- Coordinate with website, SEO, Meta Ads, CRM, and other delivery specialists to resolve client issues
- Advise clients on growth opportunities and relevant agency services when appropriate
- Maintain timely client communication, clear account notes, accurate CRM records, and organized project follow-up
- Improve reporting, handoffs, client communication practices, and repeatable processes
- Achieve independent ownership of campaign delivery and client communication by day 90
Requirements
- Approximately 3–4+ years of hands-on Google Ads experience, particularly Google Search PPC for lead generation
- Personal ownership of campaign setup, optimization, and account results
- At least 1–2+ years of direct, proactive client-facing experience in Client Success, Account Management, or a similar agency role
- Ability to manage paid search delivery and client relationships simultaneously, with clear ownership of outcomes
- Advanced proficiency in Google Ads Search, Google Tag Manager, Google Tag Assistant, and conversion tracking
- Ability to diagnose discrepancies between ad-platform conversions and CRM lead records
- Excellent spoken and written English
- Confidence leading strategic client conversations and handling difficult situations
- Strong attention to detail, responsiveness, sound judgment, and proactive problem-solving
- Experience with CRM systems, client communication platforms, and project-management tools
- Reliable internet and power
- Stable professional track record and ability to work independently during approximately 8:00 AM–5:00 PM Alaska Time
- Based in Canada, LATAM/Mexico, South Africa, or the U.S.
- Nice to have: agency experience with local-service lead generation, especially automotive detailing, window tint, ceramic coating, PPF, or similar businesses
- Nice to have: familiarity with GoHighLevel, Slack, and Asana or comparable tools
- Nice to have: native or near-native English fluency
- Nice to have: experience managing North American clients
Benefits
- Base compensation of up to USD $4,000 per month, depending on experience and location
- Fully remote, full-time role within eligible regions
- Real ownership of a portfolio of 20–25 client accounts and approximately USD $100,000 in combined monthly ad spend
- Structured 90-day onboarding plan, including shadowing founder-led client calls
- Close collaboration with specialists across websites, SEO, Meta Ads, CRM, and other marketing services
- Growth potential into a dedicated Client Success position as the agency scales
- PTO, holidays, and benefits, depending on location and final terms
- 10% commission on any upsell generated
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