Customer Success Manager driving adoption of Buildots’ AI construction intelligence platform across construction projects. Onboarding users, advising clients, and feeding project insights into product development.
About the role
- Customer Success Manager driving implementation, adoption, retention, and expansion for Skydio’s autonomous drone customers in Canada. Managing enterprise accounts and shaping Canadian customer success strategy.
Responsibilities
- Lead and drive implementation, usage and adoption, retention, and expansion for Canadian public sector and commercial customers
- Serve as a bridge between customers and Skydio’s technical teams
- Operate independently and help shape the Canadian GTM and customer success strategy
- Build scalable processes for customer onboarding, account management, and post-sales success
- Track and manage implementation projects with large enterprise customers
- Ensure successful delivery of technology, services, and program outcomes
- Develop customer relationships and loyalty through proactive engagement, cadence-based follow-ups, and business reviews
- Quantify product feedback and brief executives to help drive the product roadmap
- Manage approximately 20 accounts, driving adoption, expansions, and renewals
- Work directly with customers through proactive, metrics-based engagement
- Collaborate with customers and Sales to drive expansion and identify vertical-specific barriers to growth
Requirements
- Strong knowledge or previous experience supporting customers in public industries (public safety, transportation) or commercial industries (utilities, oil & gas, AEC)
- Proven track record implementing and scaling new programs and technology
- Experience driving adoption of hardware and software
- Experience interfacing with technical teams to deliver on customer schedules
- Excellent written and verbal communication skills
- Strong focus on project management tools and concepts
- Willingness to travel approximately 40%
- Ability to work and reside in Canada
- Ability to obtain a Pilot Certificate – Advanced Operations
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment is a plus but not required
- Fluency in French is preferred but not required
Benefits
- Group health insurance
- Paid vacation days
- Paid sick leave
- Company holidays
- Remote work arrangement
- Expected travel to customer and Skydio locations
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Degree requirement
No Education Requirement
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