Customer Success Manager retaining and expanding enterprise accounts for Dispatch’s field - service SaaS platform. Driving renewals, executive relationships, and product expansion.
About the role
- Client Success Manager leading IT service delivery, teams, and client portfolios for Long View, a North American IT provider. Owning client outcomes, operational excellence, and financial performance.
Responsibilities
- Lead and develop people through coaching, mentorship, clear expectations, accountability, and career development
- Own successful delivery of services and projects across a client portfolio
- Ensure commitments, Service Level Agreements, and expectations are consistently met
- Build trusted relationships with key client stakeholders and act as a trusted technology advisor
- Own portfolio financial performance, including forecasting, budgeting, resource planning, capacity management, and profitability
- Monitor service performance, delivery quality, capacity, risks, and client sentiment
- Lead major incidents and escalations, drive resolution, and implement lessons learned
- Partner with Account Managers and internal teams to identify growth opportunities
- Develop technical, consulting, and leadership capabilities within the team
- Keep the team informed and engaged around company priorities, client successes, organizational developments, culture, and values
- Improve processes and the experience for employees and clients
Requirements
- 10+ years of professional experience in a consulting, managed services, technology services, or client-facing IT environment
- 5+ years of leadership experience with direct people management responsibilities, including operational and financial accountability
- 5+ years of experience working within ITIL-based service management environments
- Proven experience leading service delivery, project delivery, and customer success initiatives within complex enterprise environments
- Demonstrated ability to lead, mentor, coach, and develop high-performing technical teams
- Strong financial acumen with experience forecasting, managing budgets, tracking profitability, and driving business results
- Exceptional client relationship management and stakeholder engagement skills
- Proven ability to manage competing priorities while maintaining a high standard of customer satisfaction and service excellence
- Experience managing incidents, escalations, change management processes, and continuous improvement initiatives
- Excellent communication, presentation, organizational, and problem-solving skills
- Strong understanding of resource planning, capacity management, and operational performance metrics
- Passion for delivering exceptional client experiences and driving measurable business outcomes
- Ability to demonstrate initiative, sound judgment, and a proactive leadership approach
- Commitment to mentoring team members and fostering a positive, inclusive, and growth-oriented culture
- Flexibility to occasionally adjust working hours to support client requirements, critical incidents, or business needs
Benefits
- Additional variable incentives
- Great people and culture
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
- Fun is one of our core values
- Inclusive and equitable workplace
- Employee resource groups
- Company-wide training
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Client Success Specialist supporting municipal clerks using websites, forms, payments, and meeting - minutes software. Diagnosing issues, improving documentation, and managing client relationships.
Customer Success Representative managing customer accounts, orders, payments, and delivery issues for SUNPAN, a global trade - only furniture brand. Coordinating with internal teams to deliver seamless service.
Client Director managing client portfolios, revenue growth, and strategic initiatives for Engage’s loyalty and incentives technology business. Leading client relationships, cross - functional delivery, reporting, and business reviews.
Client Success Manager supporting Vicimus, which provides automotive dealership marketing and technology solutions. Managing campaigns, analyzing performance, and growing Canadian dealership client relationships.
Client Success Manager supporting Canadian automotive dealerships with campaign execution, performance analysis, and product adoption. Building relationships, improving ROI, and identifying growth opportunities for Vicimus clients.
Scaled Customer Success Manager driving adoption, retention, and renewals for Dropbox’s cloud collaboration customers. Using customer signals, campaigns, and cross - functional programs across Canadian mid - market and small - business accounts.
Customer Success Specialist helping Krux customers adopt SaaS solutions through onboarding, training, implementation, and support. Serving Calgary - based mining technology clients in a hybrid role.
Enterprise Customer Success Manager driving onboarding, adoption, retention, and expansion for Spellbook’s AI contract copilot. Managing complex legal - sector accounts and executive stakeholder relationships.
Customer Success Manager leading Enterprise CSMs at Spellbook, an AI copilot for transactional lawyers. Driving onboarding, adoption, renewals, forecasting, and team growth.