Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada.
Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.

Lyft

customer-support

Lyft is a transportation network company that offers ride-sharing services, allowing users to request rides through a mobile app. Founded in 2012, Lyft connects drivers with passengers, providing a convenient and efficient alternative to traditional taxi services. Lyft is committed to enhancing transportation accessibility and sustainability in urban areas.

Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.

• Triage problems from the community and own issue resolution, escalating to designated teams only when necessary
• Represent Lyft support on social media and other digital channels
• Exercise judgment as Lyft’s support representative
• Proactively solve issues and foster trust with customers
• Create personalized, positive, and effortless experiences for the Lyft community
• Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive support voice
• Act as a community advocate for Lyft

Social Support Associate, Customer Care Operations

Social Support Associate representing Lyft support across social media and digital channels. Resolving rider and driver issues while strengthening customer trust and community experience.

Lyft

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Social Support Associate, Customer Care Operations

Lyft