Customer Service Representative supporting mining operations for Komatsu, which develops construction and mining equipment and technologies. Managing parts orders, quotations, customer issues, returns, and sourcing.
About the role
- Social Support Associate representing Lyft support across social media and digital channels. Resolving rider and driver issues while strengthening customer trust and community experience.
Responsibilities
- Triage problems from the community and own issue resolution, escalating to designated teams only when necessary
- Represent Lyft support on social media and other digital channels
- Exercise judgment as Lyft’s support representative
- Proactively solve issues and foster trust with customers
- Create personalized, positive, and effortless experiences for the Lyft community
- Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive support voice
- Act as a community advocate for Lyft
Requirements
- 1+ years of experience in customer service or sales mandatory
- 1+ years of experience with social media or communications is a plus
- Captivating written communication skills and fastidious attention to detail
- Emotional intelligence and experience dealing with people
- Strong work ethic and proactive nature
- Ability to work independently as well as with a team
- Ownership mindset and resolve to follow-through
- Time management skills and ability to work independently through ambiguity
- Willingness to work a wide range of hours and weekends
- Must be based in the Toronto metro area
Benefits
- Extended health and dental coverage options
- Life insurance and disability benefits
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- Access to a Lyft funded Health Care Savings Account
- RRSP plan with company match
- Provincial observed holidays
- Flexible paid time off policy for salaried team members
- 15 days paid time off for hourly team members, with an additional day for each year of service
- 18 weeks of paid time off for new biological, adoptive, and foster parents
- Subsidized commuter benefits
- Lyft ride credits
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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