Customer Service Representative supporting mining operations for Komatsu, which develops construction and mining equipment and technologies. Managing parts orders, quotations, customer issues, returns, and sourcing.
About the role
- Insurance sales and customer service associate advising Canadians on home and auto coverage at Intact. Handling inbound calls, analyzing needs, and recommending insurance solutions.
Responsibilities
- Advise customers throughout the insurance process and answer questions about products
- Analyze customer needs, promote products and services, and propose innovative choices and solutions
- Help home and auto insurance customers choose among available insurance solutions
- Contribute to developing new initiatives and support their implementation
- Provide inbound call centre service
- Complete three months of scheduled training
- Work evening schedules after training, including every fourth Saturday in rotation
Requirements
- At least one year of experience in a similar position
- Must speak French and provide service to French- and English-speaking clientele regularly
- Strong team spirit and ability to work independently and collaboratively
- Excellent communication and listening skills; ability to empathize
- Customer-driven approach and eagerness to use listening and advising skills
- Ability to multitask and stay calm under pressure
- Strong computer skills and ability to work on multiple systems simultaneously
- Willingness to complete the provincial exam to obtain an insurance licence
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Willingness to work evenings, Saturdays, and occasional statutory holidays
- For the Quebec AMF training program, one of: college diploma, bachelor’s degree, or master’s degree; AEC diploma in P&C insurance; or high school/vocational school diploma plus three years of full-time work experience in Canada
- Foreign diplomas require Canadian equivalency
- Must provide supporting documents
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings: up to 12% of salary or more
- Annual bonus plan with a potential payout of up to double the target
- Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
- Defined benefit pension plan with opportunity for guaranteed income for life
- Mentorship and training
- Accelerated career path with opportunity for promotion after six months
- Premium for all evening shifts
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