Remote Client Support Representative coordinating VIP medical report collection for Dynacare’s insurance solutions. Supporting providers, insurers, and customers through calls, documentation, validation, and follow - up.
About the role
- Customer Service Representative supporting mining operations for Komatsu, which develops construction and mining equipment and technologies. Managing parts orders, quotations, customer issues, returns, and sourcing.
Responsibilities
- Serve as the primary point of contact for customers, supporting all parts-related inquiries
- Prepare accurate parts quotations for mine sites and shop operations
- Process and manage customer purchase orders, including major shutdown orders
- Work closely with customers and internal teams to resolve order, delivery, and service issues
- Process customer returns, credits, and related documentation
- Partner with Accounts Receivable to assist with invoice and payment inquiries
- Maintain accurate records within component tracking systems and generate reports as needed
- Support parts sourcing activities by working with external vendors when required
- Report to the Manager, Warehouse Operations
Requirements
- 1-3 years of customer service experience
- High school diploma required
- Experience in parts, industrial, mining, heavy equipment, or related industries is considered an asset
- Exceptional customer service and relationship-building skills
- Strong communication skills with the ability to work effectively with internal and external stakeholders
- Highly organized with the ability to manage multiple priorities and deadlines
- Strong attention to detail and commitment to accuracy
- Solid analytical, troubleshooting, and problem-solving skills
- Experience with SAP and Microsoft Office applications is preferred
- Ability to thrive in a fast-paced environment
- RCMP criminal record check required
- Submission of 5-year provincial driving record required
- Ability to travel up to 25% within Canada
- Must be able to work Monday-Friday, 8 hours/day
- Relocation is not offered
Benefits
- Comprehensive benefits package (health & dental, vision, life insurance, short and long-term disability)
- Health Care and Personal Wellness spending account
- Company-sponsored registered pension plan (RPP) and matching program
- Safety boot voucher
- Paid vacation
- Company-supplied tools
- Sustainable employment
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
- Accommodation during the recruitment process is available on request
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Remote Client Support Representative coordinating VIP medical report collection for Dynacare’s insurance solutions. Liaising with healthcare providers, insurers, and customers to expedite accurate report delivery.
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