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About the role
- Remote Client Support Representative coordinating VIP medical report collection for Dynacare’s insurance solutions. Supporting providers, insurers, and customers through calls, documentation, validation, and follow-up.
Responsibilities
- Coordinate and expedite the collection of VIP medical reports by liaising with healthcare providers, insurance carriers, and customers
- Assist healthcare providers to ensure orders are completed accurately and processed promptly
- Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery
- Ask effective questions, secure provider cooperation, and professionally advocate for timely completion
- Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors
- Review and validate orders, documentation, authorizations, and payment details for timely report production
- Conduct follow-up communications to obtain updates, identify delays, and engage records release personnel to expedite report delivery
- Accurately document customer, facility, and call details, including contact names and outcomes
- Adhere to Standard Operating Procedures (SOPs) to ensure compliance
- Perform additional duties as assigned
Requirements
- Secondary School Diploma
- Bilingual (French/English) for QC is mandatory; it is an asset for the rest of Canada
- Minimum 1 year of customer service experience in a contact centre or industry experience
- Experience with outbound calling is a must
- Strong urgency, multitasking, and prioritization skills in fast-paced environments
- Strong verbal and written communication abilities
- Highly organized and detail-oriented; able to deliver accurate, timely results in team settings
- Results-driven and resourceful, with strong research and information-gathering skills
- Proficient in MS Office and data entry
- Solid phone etiquette and adaptability to new systems
- Medical terminology is an asset
- Must be able to work in a remote office environment and sit for extended periods
Benefits
- Access to a health and wellness benefits program that supports you and your loved ones
- Internal mobility opportunities
- RRSP match benefits
- Employee stock purchase program
- Collaborative, diverse workforce that prioritizes dignity and respect for all
- Equal opportunity employer committed to fair treatment and accommodation
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Remote Client Support Representative coordinating VIP medical report collection for Dynacare’s insurance solutions. Liaising with healthcare providers, insurers, and customers to expedite accurate report delivery.
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