Customer Service Representative supporting mining operations for Komatsu, which develops construction and mining equipment and technologies. Managing parts orders, quotations, customer issues, returns, and sourcing.
About the role
- Customer Service Representative supporting eFax users for Consensus Cloud Solutions, a healthcare data exchange and digital fax company. Handling technical, billing, account, retention, and cancellation inquiries remotely across Canada.
Responsibilities
- Provide phone and email support to prospective and existing eFax corporate and consumer clients
- Handle account setup, logins, technical troubleshooting, billing inquiries, plan changes, cancellations, and general customer care
- Deliver exceptional customer support and manage general inquiries and cancellation requests
- Escalate complex issues or complaints appropriately
- Retain existing customers considering service cancellation via phone or email
- Maintain proactive communication regarding open account inquiries
- Assist customers with payment collection and payment-method updates
- Track, log, and report inbound and outbound customer interactions in internal systems
- Maintain thorough knowledge of company offerings, policies, and procedures to diagnose and resolve customer issues
- Provide operational feedback and improvement recommendations to management
- Perform other assigned duties and responsibilities
Requirements
- Previous customer service experience is a must (call centre experience is an advantage)
- Excellent verbal and written communication proficiency in English is required
- Fluency in French is considered an asset
- Enthusiastic, friendly, professional, polite, and positive attitude
- Empathy, patience, composure, active listening, and other customer service soft skills
- Strong attention to detail, follow-up skills, and ability to multitask
- PC proficiency and knowledge of MS Word, Excel, and Outlook
- Ability to work independently and as part of a team
- Must be able to sit for long periods and handle long periods of screen time
- Reliable, high speed internet
- Not eligible for sponsorship
Benefits
- Pre-approved overtime may be available
- ESPP
- Accrued vacation
- Sick time
- Holidays
- Benefits
- Fully remote work within Canada
- Reliable, high speed internet requirement
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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