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Vertrieb, Kundenbetreuung und Neukundenakquise für Finanz - und Versicherungsdienstleistungen. Flexible weltweite Remote - Nebentätigkeit mit Homeoffice und Weiterbildungsmöglichkeiten.
About the role
- Remote customer support representative assisting Canvaspop’s personalized wall art and home decor customers. Handling orders, inquiries, accounts, custom art projects, and shipping issues across phone, chat, and email.
Responsibilities
- Manage customer requests and inquiries by telephone, online chat, or email
- Process phone, email, and chat orders
- Resolve customer inquiries effectively and efficiently
- Manage custom art projects by liaising between clients and the design team
- Manage customer accounts and records of interactions and transactions
- Record and track inquiry, comment, and complaint details
- Provide exceptional customer service and problem solving for inbound calls, chats, and emails
- Assist with accounts, website navigation, billing, and shipping issues
- Learn about product and service changes and industry trends
- Upsell or cross-sell when applicable
- Participate in assigned training and meet personal goals
- Represent the brand by providing positive customer experiences
- Perform other duties when required
Requirements
- 2+ years in the customer service industry, specifically with either inbound or outbound customer satisfaction / sales experience
- Knowledge of customer service principles and practices
- Strong customer service and troubleshooting skills
- Exceptional conflict resolution, negotiation, multi-tasking and objection handling skills, and attention to detail
- Highly flexible with solid interpersonal skills to work effectively in a diverse working environment
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Strong work ethics and positive team attitude
- Experience with help desk/customer ticket tracking software (e.g. Zendesk) (preferred)
- Experience with Photoshop for reviewing images (preferred)
- Computer, headset with microphone, and reliable internet
- Some weekend shifts required
- Must live in Ontario
Benefits
- Remote work
- Part-time hours with the opportunity for more shifts to meet business needs
- Welcoming, friendly and collaborative work environment
- Assigned training
- Customer service and design team support
- Computer, headset with microphone, and reliable internet required for remote work
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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