Customer Service Representative supporting mining operations for Komatsu, which develops construction and mining equipment and technologies. Managing parts orders, quotations, customer issues, returns, and sourcing.
About the role
- Customer Service Specialist coordinating customer, carrier, and freight delivery operations for DSV, a global transport and logistics company. Managing shipments, rates, billing, tracking, and trailer pools.
Responsibilities
- Manage customer and carrier relationships to coordinate freight arrival, off-loading, and delivery
- Provide professional customer service
- Contact customers regarding shipment status and information needed to process shipments
- Arrange order pickups and deliveries with shippers, consignees, and carriers
- Negotiate rates with carriers
- Track shipments
- Build cost-effective loads
- Coordinate with the Customs Department when required
- Audit carrier invoices
- Manage trailer pools
- Perform complex account billing
- Maintain tracking reports for internal and external customers
- Support ISO 9001 quality commitments and quality, health, safety, and environmental objectives
- Promote sustainability, health, and safety in daily activities
- Perform other duties as assigned to meet business needs
Requirements
- Minimum 3 to 5 years previous experience in a similar role with a solid understanding and knowledge of Ground Freight
- Minimum 3 to 5 years handling customer accounts in a freight forwarding environment
- Strong computer skills, including MS Office, Word, and Excel
- Experience in freight forwarding and transportation
- CIFFA course completion
- Strong attention to detail and follow-up skills
- Good planning and organizational skills
- Ability and willingness to work in a team environment as well as independently
- Ability to multitask and meet deadlines in a fast-paced environment
- Strong interpersonal, problem-solving, and analytical skills
- Excellent organizational and time management skills
- Good command of verbal and written English
- Ability to communicate effectively in a diverse multicultural environment
- Working knowledge of transportation management software such as Load Link, PC Miler, Cargowise, or Truckmate would be an asset
- Ability to work regular hours and beyond regular hours when required by business needs
Benefits
- Eligible benefits in accordance with experience and internal equity
- Inclusive workplace and accommodation support during recruitment
- Regular working hours
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