Customer Service Representative supporting mining operations for Komatsu, which develops construction and mining equipment and technologies. Managing parts orders, quotations, customer issues, returns, and sourcing.
About the role
- Remote Sales Support Specialist supporting Activus Capital Partners clients through rapid phone, text, and email communication. Maintaining CRM accuracy and resolving issues with AI tools.
Responsibilities
- Communicate with clients by phone, text, and email within 20 minutes
- Provide process and administrative support to the team
- Capture every detail accurately in the CRM
- Solve problems proactively using AI tools
- Deliver a five-star customer experience
Requirements
- Impeccable English — flawless written and spoken
- Tech savvy
- Experience with ChatGPT, Google Workspace, and CRM software
- Work-from-home setup with a computer, reliable internet, and workspace for video meetings
- Ability to work 9am–6pm CT, Thursday–Monday
- Outgoing personality is a plus
Benefits
- 100% remote work flexibility from anywhere in the world
- Competitive salary
- Generous holiday allowance
- Paid time off (PTO)
- Health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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