Digital Support Automation Engineer shaping Element Fleet Management’s enterprise digital support and workflow automation platform. Governing architecture, standards, AI evaluation, and cross - functional technical initiatives.
About the role
- AI and automation engineer building enterprise solutions for Magnet Forensics, a digital investigative software company. Automating workflows across business applications, data, analytics, and IT.
Responsibilities
- Identify opportunities for automation and AI enablement with teams across Business Applications, Data & Analytics, and IT
- Analyze and document business processes
- Assess potential solutions and recommend the most effective approach
- Design, build, configure, and integrate automation and AI-enabled solutions across enterprise systems and platforms
- Test, deploy, and monitor solutions for reliability, security, and successful business outcomes
- Create documentation and deliver training
- Transition solutions to process owners for ongoing support and maintenance
- Stay current on emerging AI and automation capabilities
- Recommend opportunities to improve efficiency and effectiveness
- Report to the VP of Business Systems
- Demonstrate technical skills during the interview process
Requirements
- 4+ years of experience designing and delivering automation, integration, or AI-enabled solutions in a business or enterprise environment
- Experience applying AI to business workflows using platforms such as Claude, Copilot, Gemini, or similar tools
- Ability to evaluate where AI adds value and understanding of risks related to accuracy, data handling, and appropriate use
- Hands-on experience with automation platforms, enterprise business systems such as Salesforce, NetSuite, Jira Service Management, and Microsoft 365
- Experience with APIs and integrations
- At least one scripting or programming language: Python, PowerShell, JavaScript/TypeScript, C#, or Bash
- Working knowledge of SQL
- Working knowledge of structured data formats such as JSON and YAML
- Strong process analysis skills
- Experience testing, deploying, documenting, and supporting solutions in a production environment
- Ability to communicate effectively with technical and non-technical stakeholders
- Ability to translate business needs into practical solutions
- Strong problem-solving skills
- Ability to manage multiple priorities independently
- Hands-on coding experience
- Satisfactory completion of a background check
Benefits
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
- Learning and development support
- Inclusive, accessible recruitment process and work environment
- Accommodation available throughout the hiring process
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