Technical lead building safe, evaluable LLM agents and AI infrastructure for OpenLoop’s telehealth platform. Setting architecture, observability, retrieval, and model operations direction.
About the role
- Product Management Lead defining and shipping agentic AI capabilities at Magnet Forensics. Driving strategy, execution, and collaboration across teams in digital forensics.
Responsibilities
- Drive the product vision, roadmap, and success metrics for agentic experiences across the portfolio, from focused agent workflows to full orchestration.
- Design and deliver AI-native products (agents, copilots, human-in-the-loop workflows, tool use, retrieval, and reasoning) that are reliable, explainable, and production grade.
- Treat governance as an enforced constraint, not an aspiration. Define hard limits, output verification, reversibility, escalation paths, and auditability so users can trust what an agent does on their behalf.
- Own activation, onboarding, and the path to habitual use. Reduce friction, design for time to value, and grow adoption across new customers, existing customers, and internal teams.
- Build and instrument growth loops, expansion, and retention. Partner with go-to-market and growth to turn capability into usage, usage into value, and value into revenue.
- Instrument every experience, define the metrics that matter, and run a disciplined experimentation practice (A/B tests, funnels, cohort analysis) so decisions are grounded in evidence, not opinion.
- Engage customers and prospects through interviews, onsite visits, workshops, and discovery sessions. Map opportunities to solutions, validate before building, and keep a living view of unmet needs.
- Develop deep expertise in DFIR, the agentic AI landscape, competitive dynamics, and emerging model and tooling trends to inform strategic bets.
- Make thoughtful tradeoffs across scope, quality, trust, and timelines while staying aligned to strategic objectives.
- Break ambiguous problem spaces into structured, actionable plans that align leadership and let teams execute with confidence.
- Track the metrics that signal success and give clear, outcome-focused updates to executives and cross-functional partners.
- Partner with engineering, UX, data science, and peer PMs to deliver experiences that are intuitive, consistent, and aligned to key personas.
- Build strong relationships with GTM, customer success, support, and leadership to drive alignment and optimize results.
- Default to AI across your own workflow (discovery, research, analysis, drafting, and prototyping) and model AI-native ways of working that raise the bar for the wider product team.
- Travel: 5-15%.
Requirements
- 7-10 years in product management, ideally with enterprise SaaS, including meaningful time on AI or ML-powered products.
- You have built and shipped agentic or AI-native product experiences (agents, copilots, autonomous or semi-autonomous workflows) in production. You can speak concretely to what you shipped, what worked, and what did not.
- You use AI as a default part of how you work, not an occasional assist. You are fluent with current AI tools and prompt engineering for research, discovery synthesis, competitive analysis, drafting (PRDs, specs, user stories), data analysis, and rapid prototyping.
- Demonstrated track record driving product adoption, activation, retention, and growth, ideally in a product-led motion.
- Fluent with product analytics and experimentation. You instrument what you build and let metrics guide tradeoffs.
- Skilled in continuous discovery and validation techniques (customer interviews, opportunity-solution mapping, Jobs To Be Done).
- Able to partner closely with engineering and data science on AI system design (models, retrieval, evaluation, latency, cost) and to reason about tradeoffs across complexity, scalability, trust, and customer value.
- Skilled at interpreting market data, customer insight, and usage metrics to drive decisions.
- Strong collaboration skills and the ability to communicate effectively with both technical teams and executive stakeholders.
- Act as the champion for your product, anticipating challenges, removing obstacles, and driving momentum to meaningful business results.
Benefits
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
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