Technical support specialist handling network troubleshooting and issue resolution for gaming clients. Engaging in client communication and improving support efficiency with technical expertise.
About the role
- Network Administrator responsible for maintaining and evolving network infrastructure at Manitoulin Transport. Engaging in critical support for infrastructure projects and ensuring network stability.
Responsibilities
- Monitor, troubleshoot, and maintain network hardware and software, including switches, firewalls, and wireless access points, to ensure 24/7 connectivity.
- Regularly update and patch network devices and servers to maintain compliance with ISO 27001 security standards.
- Support computing environments and cloud networking components within IBM Cloud.
- Act as the primary escalation point for network and telecommunications issues, resolving break/fix tickets and service requests within established SLAs.
- Maintain the physical standards and organization of on-site wiring closets across the enterprise.
- Ensure accuracy of network diagrams, site configurations, and IT asset management records.
- Audit telecom related vendor billing to ensure accurate business unit allocations and removal/turn down of unnecessary circuits.
- Liaise effectively with third-party partners, vendors, and external clients for troubleshooting support and ongoing MACD.
- Evaluate and recommend new technologies and upgrades to enhance network efficiency.
- Participate in an on-call rotation for addressing network emergencies outside of business hours.
Requirements
- College diploma or university degree in the field of Computer Science, Information Technology, or related field.
- 5+ years proven experience as a Network Administrator or similar role with a strong emphasis on production support and troubleshooting.
- In-depth knowledge of network protocols, TCP/IP, routing, and switching.
- Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
- Hands-on experience with Fortinet (FortiGate/FortiManager) or comparable SD-WAN platforms is highly preferred.
- Hands-on experience with IBM Cloud networking is a significant asset.
- Strong customer service orientation and the ability to explain technical issues to non-technical stakeholders.
- Certifications: Vendor-specific certifications (Fortinet, CCNA/CCNP, IBM Cloud) are preferred.
- Relevant certifications (e.g. CompTIA, ITIL and other Cloud certifications) are a plus.
Benefits
- Competitive wages
- Comprehensive Benefits Program
- Profit-Sharing Opportunities
- Rewarding Careers
- Opportunities for Growth and Advancement
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