Payroll Supervisor administering bi - weekly payroll for CAMH, a mental health hospital and research institute. Ensuring accurate remittances, reconciliations, and legislative compliance.
About the role
- AVP leading Manulife’s global payroll and rewards operations for 40,000 employees. Driving governance, transformation, vendor performance, and high-performing international teams.
Responsibilities
- Lead accurate, timely, and compliant global payroll delivery
- Oversee payroll operations, benefits administration, and rewards-related services
- Partner with People & Communications, Finance, Tax, Legal, Risk, and Technology teams
- Support complex employee matters, escalations, and global operational priorities
- Define and execute the global payroll and rewards services strategy
- Lead operating model improvements, process simplification, automation, and service modernization
- Identify opportunities to improve efficiency, reduce risk, and enhance employee experience
- Support organizational changes, acquisitions, business expansions, and strategic initiatives
- Establish controls, policies, operational standards, audit readiness, and regulatory compliance
- Manage business continuity and resiliency planning
- Use metrics and insights to identify trends, manage risks, and improve performance
- Lead payroll and rewards vendor relationships, governance, accountability, cost effectiveness, and continuous improvement
- Lead and develop a global organization across multiple regions through coaching, talent development, succession planning, and engagement
Requirements
- Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent work experience
- 10+ years of demonstrated experience leading HR leaders and specialists in payroll, benefits administration, data management, and other HR operations
- Cross-cultural experience in culturally diverse environments
- Strong expertise in business process improvements
- Ability to create a compelling vision and inspire commitment
- Extensive leadership experience in global payroll, rewards operations, benefits administration, shared services, or HR operations within a large, complex organization
- Deep understanding of payroll compliance, controls, governance, and vendor management
- Experience leading global teams and large-scale operational or transformation programs
- Knowledge of benefits administration, compensation operations, employee rewards programs, and service delivery models
- Strong analytical, problem-solving, and stakeholder management skills
- Ability to operate effectively in highly regulated and control-focused environments
- Experience with Workday, ADP, ServiceNow, or comparable HR, payroll, and case management platforms is preferred
- Professional certifications such as CPP, CPA, or equivalent are an asset
Benefits
- Learn and grow the career you want
- Flexible environment supporting well-being and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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