Bilingual caseworker supporting Cencora’s Canadian patient, healthcare, and HR service programs. Managing cases, calls, documentation, follow - up, and adverse - event reporting.
About the role
- Bilingual New Business Case Coordinator supporting advisors and branches. Processing life insurance applications and resolving cases for Manulife’s Canadian financial services business.
Responsibilities
- Provide proactive support to Corporate Account, National Account, and Independent Advisor offices
- Liaise with internal departments to ensure new life insurance applications are processed timely and efficiently
- Build one-to-one relationships with assigned branches as a consistent point of contact during the New Business process
- Proactively follow up on pending cases to ensure service standards are met
- Make outbound calls, send emails, and issue new business notifications to keep customers informed
- Take ownership of assigned files, understand urgency, and help resolve problems preventing files from progressing
Requirements
- Bilingual in French and English is required
- Excellent oral and written communication skills
- Demonstrated customer service experience
- Ability to communicate effectively and professionally across all levels of management
- Proven track record as a team player with strong interpersonal skills
- Adaptable and capable of managing ongoing change
- Ability to influence, persuade, and guide others effectively
- Skilled at identifying when exceptions are necessary and escalating appropriately
- Competent in researching and identifying problems and contributing to solutions
- Exceptional organizational skills with keen attention to detail
- Familiarity with individual life insurance terminology and products is an asset
Benefits
- Flexible work environment supporting well-being and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Reasonable accommodation during the application process
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
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