Desjardins IT analyst designing, testing, and maintaining systems, infrastructure, networks, and database solutions. Coordinating technology projects and optimizing policies, standards, and applications.
About the role
- CyberArk Operations Analyst supporting CyberArk and Privileged Access Management services, managing incidents and operational tasks to ensure efficient service delivery. Collaborating with engineering teams and business stakeholders.
Responsibilities
- Provide day-to-day operational support for CyberArk and Privileged Access Management (PAM) services.
- Manage incidents, service requests, and operational tasks in accordance with established SLAs.
- Monitor service health and support the onboarding, maintenance, and management of privileged accounts.
- Investigate, troubleshoot, and resolve CyberArk-related issues and privileged access concerns.
- Collaborate with engineering teams for complex technical issues, upgrades, platform enhancements, and service improvements.
- Partner with business teams and technology stakeholders for privileged access requirements.
- Maintain operational procedures, knowledge articles, and support documentation.
- Identify opportunities to improve service quality, operational efficiency, and the overall user experience.
Requirements
- 2-5 years of experience in cybersecurity operations, identity and access management (IAM), privileged access management (PAM), or IT operations.
- 2-5 years of hands-on experience supporting CyberArk solutions and privileged access management processes.
- Experience working with ticketing platforms such as ServiceNow, Jira, Remedy, or similar tools.
- Understanding of incident management, request fulfillment, and SLA-driven support models.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent verbal and written communication skills.
- Proven ability to communicate professionally with stakeholders through various communication channels.
- Experience collaborating effectively with both technical and business teams.
- Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
- Demonstrated commitment to customer service, teamwork, and continuous improvement.
- Familiarity with IAM principles, security best practices, and CyberArk components is preferred.
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short-term disability
- Long-term disability
- Life insurance
- Accidental death and dismemberment insurance
- Adoption/surrogacy benefits
- Employee/family assistance programs
- Retirement savings plans including pension and employer matching contributions
- Paid holidays
- Paid vacation days
- Paid personal days
- Paid sick days
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Analyste principal en cyberdéfense offensive pour la Ville de Montréal. Réalisation de tests d’intrusion et renforcement des capacités de détection et de réponse.
Operations Coordinator coordinating customer onboarding, support, and retention workflows. Improving processes and resolving cross - team operational issues for a remote Canadian organization.
Sales and service operations director leading client care, partner support, and inside insurance sales at Optiom, a Canadian managing general agency. Managing contact - centre KPIs and scaling advisor teams.
Insurance operations manager designing policy - lifecycle scenarios and grading AI outputs. Mercor partners with a leading AI lab to train frontier models on insurance reasoning data.
Insurance operations managers creating policy - processing scenarios and grading AI responses. Mercor partners with a leading AI lab to improve insurance lifecycle reasoning.
Client Solutions Operations Specialist supporting TubeScience’s paid social growth engine. Preparing executive - ready materials and coordinating cross - functional execution for DTC and Fortune 500 clients.
IT Operations Specialist providing onsite help desk, hardware, Microsoft 365, and network support. Supporting Nestlé Purina’s pet - care operations and employees in Mississauga.
Field Operations Associate servicing customer inventory and equipment at Grainger MRO distribution sites. Traveling from Prince George to support stocking, KeepStock projects, and account growth.
Fraud Operations Manager leading disputes, compliance, and risk teams at Affirm, a buy - now - pay - later company. Driving operational strategy, efficiency, service levels, and team development.