About the role

Director of Engineering overseeing end-to-end engineering delivery for Group Benefits Claims Technology. Responsible for high availability and performance across multiple teams.

Responsibilities

Set and enforce delivery health guardrails with focus on incident management, MTTR, release cycle time, DR/BC test success; ensure automated pipelines and streamlined CI/CD processes
Mature and sustain performance practices; define non‑functional requirements; drive E2E performance testing; use AI analytics to mirror production usage in test design
Own quality strategy and automation including data synthetics and JIRA Xray test management; embed quality gates and coverage targets across functional, integration, and E2E tests
Foster strong relationships across Product, Operations, Architecture, and ART leadership to deliver business outcomes and align on roadmaps and health dashboards
Attract and grow talent; lead 1:1s and mentoring; succession planning; skill assessments; build communities of practice to improve efficiency and standards
Establish AI guardrails and usage patterns (requirements parsing, test generation, code review, compliance checks, observability insights); measure productivity and quality gains
Cross‑portfolio sequencing and decision frameworks across CST, Disability, and Distribution portfolios; drive alignment and unblock constraints in the value stream
Partner with Architecture, Security, and Platform teams to uphold standards and engineering integrity; lead demo days and technical forums to scale standard processes

Bachelor’s degree in Computer Science/Engineering or equivalent experience
10–15+ years of progressive engineering leadership with direct accountability for Performance and Quality practices
Proven success leading SAFe Agile Release Trains; mastery of CI/CD, automated testing, secure coding, and observability
Hands‑on familiarity with JMeter, Load Runner, Bruno, New Relic, Azure Data Explorer (performance) and Selenium, Playwright, Robot Framework, JIRA Xray (quality)
Experience influencing partnership within Product, Operations, Distribution, Architecture, and Security
Track record of AI‑enabled engineering (NLP‑based test generation, synthetic data creation, anomaly detection, policy/compliance automation)

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off including holidays, vacation, personal, and sick days