Technical Support Specialist supporting developers on Boldr’s open - weight AI platform. Troubleshooting APIs, SDKs, billing, and complex technical issues while building support processes.
About the role
- IT Sourcing Manager executing sourcing and contracting initiatives for IT at Manulife. Collaborating with stakeholders for commercial outcomes and risk management while improving processes.
Responsibilities
- Execute IT and Software sourcing and contracting initiatives end-to-end
- Collaborate and lead cross-functional teams for sourcing projects
- Plan and execute renewals/amendments
- Develop PxQ baselines and contract analysis
- Influence and shape business requirements
- Manage relationships with key business partners
- Conduct benchmarking and opportunity assessments
- Define and track key performance metrics
- Contribute to AI-enabled procurement improvements
Requirements
- 6+ years of progressive experience in IT/software sourcing, procurement, vendor management, and/or consulting
- Demonstrated ability to lead cross-functional sourcing initiatives
- Strong commercial and analytical skills
- Strong written/verbal communication skills
- Working knowledge of procurement tools and workflows
- Advanced MS Excel / PowerPoint skills
Benefits
- Health, dental, mental health, vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance
- Adoption/surrogacy wellness benefits
- Employee/family assistance plans
- Retirement savings plans (including pension)
- Global share ownership plan (employer matching)
- Financial education and counseling resources
- Generous paid time off (holidays, vacation, personal sick days)
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