IA
Chef(fe) de pratique dirigeant le secrétariat corporatif et la gouvernance des filiales chez iA Financial Group. Soutien aux conseils d’administration et amélioration des pratiques juridiques.
About the role
- Risk and controls manager leading Retirement Operations governance, SOC1, and operational risk programs at Manulife. Advising leaders and developing risk professionals in a hybrid environment.
Responsibilities
- Lead and develop a team responsible for risk and control governance activities across Retirement Operations
- Oversee execution of the Operational Risk Management Framework, including RCSAs, reportable events, corrective action plans, and governance reporting
- Provide risk-based guidance to business leaders on operational risks, control effectiveness, remediation activities, and emerging risks
- Oversee Retirement Operations' SOC1 program, including control governance, deficiency assessment, remediation tracking, and overall program delivery
- Support the design, implementation, and monitoring of quality controls and quality management activities
- Partner with business leaders, audit, and risk management teams on audits, issue remediation, process improvements, and strategic initiatives
- Develop and present risk reporting, trends, and insights for business decision-making
Requirements
- 5+ years of experience in operational risk management, audit, internal controls, quality management, compliance, or a related discipline
- Experience leading and developing employees in a professional environment
- Strong understanding of operational risk management, internal controls, governance practices, and risk assessment methodologies
- Experience supporting or overseeing RCSAs, risk events, corrective action plans, audit activities, or control programs
- Knowledge of quality management programs, control monitoring, and continuous improvement practices
- Experience supporting SOC1 controls, assurance programs, or similar control frameworks
- Strong analytical, problem-solving, and stakeholder management skills
- Excellent written and verbal communication skills, including the ability to influence and present to senior leaders
- Preferred: Experience within Retirement Operations or broader financial services operations
- Preferred: Experience with Archer or other Governance, Risk, and Compliance (GRC) platforms
- Preferred: Professional designations such as CPA, CIA, CRISC, or equivalent
- Preferred: Experience working with regulatory, audit, or assurance functions
Benefits
- Flexible environment supporting learning, growth, well-being, and inclusion
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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