Business Analyst supporting agile software development at CIEE, a nonprofit study abroad and intercultural exchange organization. Translating business needs into requirements, dashboards, testing, and process improvements.
About the role
- Member Information Insights Analyst managing member data, reporting, and process integrity for Manulife’s group benefits administration business. Supporting client implementations and ongoing benefits plan administration.
Responsibilities
- Manage and maintain the integrity of AdminAdvantage Benefits Member data
- Safeguard member data from unauthorized changes
- Analyze data for compatibility with client setup and provide improvement insights
- Liaise with AdminAdvantage Administration for new client implementations and ongoing plan administration
- Provide technical expertise on demographic file requirements and member processes
- Set up and maintain demographic file rules based on client and member requirements
- Manage pre- and post-enrollment reporting analysis and updates end to end
- Complete annual enrollment activities, including Allow Growth & Salary Analysis
- Identify client impacts and provide data-driven insights to improve service delivery
- Collaborate with internal teams to share information and support continued learning and development
- Identify and implement workflow and system process improvements
- Attend client meetings to gather and document plan member requirements
- Provide status updates and resolve client issues with internal team members and stakeholders
Requirements
- Advanced knowledge of Microsoft Excel and SQL, including Power Apps
- Experience with Group Benefits and Benefits Administration is an asset
- Familiarity with Benefits Administration Systems (Vital Objects) and AdminAdvantage is an asset
- Proven experience in data analysis and member management
- Excellent verbal and written communication skills
- Strong negotiation and influencing skills
- Ability to manage multiple priorities and projects effectively
- Ability to work in a fast-paced, changing environment and adapt to new challenges
- Strong problem-solving skills and attention to detail
- Ability to build successful relationships with coworkers and clients
- Strong customer service skills and integrity
- Exceptional time management and organizational skills
- Ability to take initiative and demonstrate good judgment
- Solid collaboration skills and ability to work autonomously
Benefits
- Flexible working environment
- Well-being and inclusion support
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
- Learning and career development opportunities
Job title
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Experience level
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Degree requirement
No Education Requirement
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