About the role

Co-op position supporting the development of member education materials for group retirement plans. Collaborating with the National Education Team in Canada and ensuring quality and accuracy.

Responsibilities

Support the transition of documents to a new document management system.
Create enrollment and other member communication materials in a range of formats.
Enter descriptions of plan benefits and other data in Manulife’s systems.
Review materials for accuracy and readability to ensure quality and usability.
Identify discrepancies between documents.
Coordinate the translation of materials when required.
Ensure enrollment and other communication materials receive all required approvals and are ready for distribution to plan members.
Manage a significant number of tasks to deliver results on time and accurately.
Build and maintain a database of well written content for plan member communication pieces ensuring key messages are incorporated.
Consult and collaborate with multiple internal contacts to ensure the accuracy of material and obtain approval.

Currently pursuing an undergraduate degree in marketing, communications, business studies, or a related discipline.
Previous project management experience or business experience in insurance or retirement savings an asset.
Proven ability to spot inconsistencies, question data, and work with others to resolve questions.
Ability to work independently and as part of a team.
High proficiency in written and spoken English, proficiency in written French an asset.
Desire to learn and develop.
Strong Customer Service orientation with a focus on service excellence.
Strong time management skills with ability to multitask.
Proven attention to detail.
Ability to manage a large work volume.
Positive attitude and flexibility to adapt to changing projects and timelines.