Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- People Services AI Product Lead shaping AI-powered HR products at Manulife, a global financial services provider. Translating colleague needs into scalable, governed solutions.
Responsibilities
- Lead discovery with Global People Services, COEs, knowledge owners, HR SMEs, and business product owners to define business problems, desired colleague experiences, and high-value AI-enabled opportunities
- Convert approved opportunities into product decisions, requirements, user stories, acceptance criteria, and prioritized Jira backlog items
- Shape product vision and roadmap using colleague research, journey insights, service data, business value, dependencies, and delivery feasibility
- Make product trade-offs across experience, value, operational impact, enterprise safeguards, and long-term supportability
- Provide product demos, stakeholder updates, and executive-ready materials covering capabilities, enhancements, risks, decisions, and trade-offs
- Define outcomes and use adoption, quality, feedback, and operational data to communicate impact and adjust priorities
- Partner with the AI Solutions BA & Test Lead on UAT planning, test scenario validation, defect triage, acceptance criteria alignment, and post-release learnings
- Partner with technology, architecture, cybersecurity, privacy, legal, compliance, risk, and governance teams to incorporate enterprise requirements into product design and delivery
- Translate product intent into technical requirements and support design decisions across workflows, agents, integrations, prompts, knowledge grounding, and feedback mechanisms
- Use testing, adoption, quality, and colleague feedback to decide whether to iterate, scale, pause, or retire capabilities
- Influence communication, change readiness, training, and enablement plans by translating product changes into practical stakeholder guidance
Requirements
- 5+ years of progressive experience in HR technology, product management, business analysis, digital employee experience, HR operations enablement, or a related discipline
- Strong understanding of HR functions, HR service delivery, employee lifecycle events, HR policies, and colleague support channels
- Experience with HR technology, employee experience platforms, AI-enabled services, or digital service delivery
- Ability to move from ambiguous stakeholder needs to clear problem statements, options, recommendations, requirements, and practical product outcomes
- Experience with Jira backlog management, story creation, acceptance criteria, backlog refinement, sprint support, and cross-functional delivery coordination
- Experience facilitating stakeholder workshops, discovery sessions, Human-Centered Design activities, user interviews, or journey mapping
- Experience navigating regulated enterprise environments and incorporating privacy, compliance, risk, security, architecture, and responsible AI considerations into product decisions
- Strong product judgment, analytical thinking, problem-solving, documentation, and communication skills
- Ability to evaluate trade-offs, assess downstream impacts, recommend practical solutions, and deliver executive-ready updates and credible product demonstrations
- Ability to influence without authority and work effectively across diverse, cross-functional teams and time zones
- Preferred: Experience with ServiceNow HR Service Delivery, HR case management, employee service portals, knowledge management, or Workday
- Preferred: Experience with Azure AI Foundry, Azure OpenAI, or Microsoft Copilot Studio, including agent concepts, prompt design, retrieval-augmented generation, knowledge grounding, and answer quality improvement
- Preferred: Experience shaping AI-enabled product strategy or product discovery in People Services, HR technology, employee experience, or enterprise service delivery
- Preferred: Experience supporting enterprise AI, privacy, compliance, or risk assessments and translating findings into practical product requirements and controls
- Preferred: HCD, product management, business analysis, Agile, PMP, CHRP/CHRL, or related certification
- Post-secondary education in HR, Business, Information Technology, Data Science, or a related field, or equivalent practical experience
Benefits
- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental insurance
- Mental health benefits
- Vision coverage
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible environment
- Learning and career growth opportunities
- Well-being and inclusion support
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