AI HR technology specialist and test lead improving Manulife’s employee People Services. Translating requirements into tested, compliant, release - ready HR solutions.
About the role
- AI People Services configuration lead designing Workday solutions for Manulife, a global financial services provider. Modernizing HR workflows through AI, automation, governance, and employee experience improvements.
Responsibilities
- Serve as the technical configuration lead for AI-enabled People Services solutions
- Translate business requirements, user stories, and product roadmap priorities into configuration designs, technical solutions, and platform enhancements
- Design, configure, and optimize AI-enabled capabilities within Workday and related platforms
- Evaluate emerging Workday AI capabilities and recommend opportunities to improve employee and manager experiences
- Act as a subject matter expert for Workday AI products and capabilities
- Lead configuration design discussions, solution reviews, and technical impact assessments
- Partner with Product Leads, Business Analysts, Architects, Developers, and Test Leads throughout delivery
- Analyze current-state processes and identify opportunities for automation, simplification, intelligence, and self-service
- Design and configure workflows, business processes, integrations, decision logic, automation, and AI-enabled experiences
- Participate in backlog refinement, sprint planning, estimation, and delivery planning
- Develop and maintain technical documentation, configuration standards, design decisions, support materials, and implementation guidance
- Assess upstream and downstream impacts across HR processes, data, security, reporting, integrations, and employee experiences
- Support release planning, testing, defect triage, production validation, and continuous improvement
- Partner with privacy, security, compliance, risk, and architecture teams on enterprise standards and governance
- Provide technical leadership, coaching, and mentorship
- Monitor industry trends, vendor roadmaps, release notes, and emerging AI innovations
- Help shape responsible, practical, and human-centered AI adoption across HR
Requirements
- 7+ years of progressive experience configuring, implementing, or supporting Workday solutions in a complex enterprise environment
- Deep expertise in Workday configuration, including business processes, security, calculated fields, condition rules, notifications, and related platform capabilities
- Experience leading complex solution design and configuration initiatives involving multiple stakeholder groups and business functions
- Strong understanding of HR processes, employee lifecycle events, HR service delivery, and employee experience principles
- Experience translating ambiguous business requirements into scalable technical solutions and configuration designs
- Experience evaluating design trade-offs, identifying impacts, and recommending future-state solutions
- Strong analytical and problem-solving skills
- Experience leading technical discussions with business stakeholders, architects, product teams, and technology partners
- Strong communication skills with the ability to explain technical concepts to non-technical audiences
- Experience working in Agile delivery environments and supporting cross-functional product teams
- Proven ability to manage competing priorities and navigate ambiguity
- Experience configuring, designing, supporting, or evaluating Workday AI or Agentic AI capabilities, Workday Assistant, Workday Developer Agent, Workday Business Process Optimizer Agent, Workday Extend, Flowise, Microsoft Copilot, AI-powered workflow automation, prompt design, orchestration, knowledge grounding, or AI-enabled self-service solutions
- Post-secondary education in Information Technology, Human Resources, Business, Computer Science, or a related field is listed as an asset/nice to have
Benefits
- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental coverage
- Mental health benefits
- Vision coverage
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible environment
- Learning and career growth support
- Well-being and inclusion support
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