Sr. Support Tools Product Manager at Samsara, responsible for driving strategy and impacting support experience across multiple tools. Leading cross - team efforts to enhance sales technology stack.
About the role
- Associate Product Manager supporting Member Experience and Digital Health initiatives at Manulife. Collaborating with cross-functional teams to deliver improvements in Member Experience and Health Platform capabilities.
Responsibilities
- Support opportunity discovery and validation
- Assist with integration scoping
- Translate strategy into execution artifacts
- Coordinate delivery plans
- Contribute to build vs. buy vs. integrate analysis
- Recommend KPIs, dashboards, and tracking approaches
- Help define KPIs for initiatives and support post-launch monitoring
- Partner with various teams to ensure solutions meet expectations
- Prepare concise updates and decision logs for product and delivery progress
Requirements
- 1-3 years of experience in Product, Digital, Technology, Consulting, Business Analysis, or related roles
- University degree in Business, Technical, or Quantitative field (or equivalent experience)
- Ability to problem solve and adapt to changing business/technology conditions
- Strong written and verbal communication skills; able to produce clear documentation
- Strong relationship-building with cross-functional peers
- Skilled at managing multiple priorities and tracking details
- Demonstrated curiosity and growth orientation
- Able to use data to support prioritization and post-launch evaluation
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Wellness programs
- Employee/family assistance plans
- Retirement savings plans
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
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