Manager overseeing operational risk governance, reporting, and mitigation for Manulife’s global wealth and asset management business. Supporting risk committees, business officers, metrics, assessments, and corrective actions.
About the role
- Senior Manager strengthening business continuity and operational resilience at Manulife, a global financial services provider. Leading risk oversight, resilience programs, controls, reporting, and cross-functional stakeholder initiatives.
Responsibilities
- Maintain and evolve Manulife’s Business Continuity Risk Standard, KRIs, and controls
- Provide second-line oversight and challenge in evaluating business continuity risks
- Design processes and tools supporting first-line management of Business Continuity Risk
- Research industry trends, regulations, and best practices
- Support development and maintenance of Business Continuity Management policies, standards, and guidelines
- Develop execution strategy for the Business Continuity Management program through data analysis, best-practice application, problem-solving, and recommendations
- Lead cross-functional stakeholder management, socialize issues, develop strategies, drive change, and implement solutions
- Deliver through execution excellence and program management
- Support Business Continuity Program workstreams, ad hoc projects, and risk programs
- Support design, implementation, and maintenance of the Business Continuity management system
- Provide second-line oversight and challenge over BIA/BCP activities and risk-posture reporting
- Work with Segment Operational Risk Officers to ensure timely and accurate resilience assessments
- Provide education and training to business, operations, and technology resources
- Develop dashboards and reporting, identify operational risk and resilience exposures, and ensure timely escalation to senior management and governance/risk committees
- Support reviews ensuring mitigating actions and remediations are identified and completed
Requirements
- 8+ years of experience in Business Continuity, operational resilience, or risk management in financial services
- Bachelor’s degree in finance, accounting, business administration, or a related field
- Proven track record developing and implementing resilience strategies
- Expert knowledge of risk management principles, best practices, and tools
- Strong understanding of financial services regulations and interfacing with internal partners
- Strong communication and presentation skills with integrity and confidence to liaise with executives and senior management
- Strong problem-solving and strategic thinking capabilities
- Experience leading cross-functional teams and managing projects
- Ability to influence and deliver amidst ambiguity
- Strong presentation and facilitation skills; comfortable addressing large and small audiences
- Proven leadership experience and ability to foster a high-performing culture
- Experience designing, implementing, and validating operational controls
Benefits
- Flexible working environment
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Learning and career growth opportunities
- Inclusion and well-being support
- Incentive programs and incentive compensation tied to business and individual performance
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