Principal Site Reliability Engineer responsible for AWS infrastructure and reliability engineering. Collaborating across teams to enhance platform performance and security practices.
About the role
- Site Reliability Engineer at Manulife responsible for system reliability, performance, and scalability. Collaborating with development teams and enhancing observability while participating in incident response.
Responsibilities
- Design, implement, and maintain infrastructure, tooling, and automation to improve service reliability and scalability
- Partner with development teams to ensure applications are designed for reliability, performance, and operational excellence
- Monitor system health, performance, and availability; troubleshoot and resolve issues to minimize customer impact
- Build and enhance observability capabilities, including metrics, logs, and traces, to enable early detection of issues
- Participate in on-call rotations to support critical systems and ensure timely incident response
- Perform root cause analysis for incidents and drive corrective actions to prevent recurrence
- Define, track, and improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs)
- Support disaster recovery and resilience initiatives, including recovery testing and continuous improvement of recovery readiness
- Promote proactive monitoring and alerting practices to reduce mean time to detection (MTTD) and mean time to resolution (MTTR)
Requirements
- Post-secondary education in Computer Science, Engineering, or related field, or equivalent practical experience
- 2–5 years of experience in a Site Reliability Engineering, DevOps, or similar reliability-focused role
- Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and container technologies (e.g., Docker, Kubernetes)
- Proficiency in scripting and automation using languages such as Python, Bash, or similar
- Experience with monitoring, logging, and observability tools (e.g., New Relic, Grafana, ADX)
- Experience with Power Platform tools, particularly Power BI, for operational reporting and insights
- Familiarity with ITIL and Agile delivery methodologies
- Strong problem-solving skills, attention to detail, and ability to work effectively under pressure
- Excellent communication and collaboration skills, with the ability to work across technical and business teams
Benefits
- Health, dental, mental health, and vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness programs
- Employee/family assistance plans
- Retirement savings plans including pension with employer matching contributions
- Financial education and counseling resources
- Generous paid time off including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
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