Site Reliability Engineer at Manulife responsible for system reliability, performance, and scalability. Collaborating with development teams and enhancing observability while participating in incident response.
Responsibilities
Design, implement, and maintain infrastructure, tooling, and automation to improve service reliability and scalability
Partner with development teams to ensure applications are designed for reliability, performance, and operational excellence
Monitor system health, performance, and availability; troubleshoot and resolve issues to minimize customer impact
Build and enhance observability capabilities, including metrics, logs, and traces, to enable early detection of issues
Participate in on-call rotations to support critical systems and ensure timely incident response
Perform root cause analysis for incidents and drive corrective actions to prevent recurrence
Define, track, and improve Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs)
Support disaster recovery and resilience initiatives, including recovery testing and continuous improvement of recovery readiness
Promote proactive monitoring and alerting practices to reduce mean time to detection (MTTD) and mean time to resolution (MTTR)
Requirements
Post-secondary education in Computer Science, Engineering, or related field, or equivalent practical experience
2–5 years of experience in a Site Reliability Engineering, DevOps, or similar reliability-focused role
Strong knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and container technologies (e.g., Docker, Kubernetes)
Proficiency in scripting and automation using languages such as Python, Bash, or similar
Experience with monitoring, logging, and observability tools (e.g., New Relic, Grafana, ADX)
Experience with Power Platform tools, particularly Power BI, for operational reporting and insights
Familiarity with ITIL and Agile delivery methodologies
Strong problem-solving skills, attention to detail, and ability to work effectively under pressure
Excellent communication and collaboration skills, with the ability to work across technical and business teams
Benefits
Health, dental, mental health, and vision insurance
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness programs
Employee/family assistance plans
Retirement savings plans including pension with employer matching contributions
Financial education and counseling resources
Generous paid time off including holidays, vacation, personal, and sick days
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