Senior Support Engineer troubleshooting AGFA healthcare IT solutions and cloud environments. Improving monitoring, preventing incidents, and supporting global customers through complex technical escalations.
About the role
- Support Analyst role at Manulife, focusing on technical support for Navigator system and Disability Tax processes. Ensures smooth operations and delivers high service to clients and stakeholders.
Responsibilities
- Investigate and resolve complex inquiries related to Navigator system support and Disability Tax
- Perform operational tasks such as handling stores, GWIZ requests, orphaned payments, and duplicate tax slip creation
- Execute recurring maintenance activities, including system updates and audit documentation
- Manage security access, user profiles, and system permissions for Disability and Group Life operations
- Partner with the Tax Business Analyst to support the annual Disability Tax project
- Contribute to internal and external audits, ensuring compliance and accuracy
- Deliver a high level of customer service by responding to inquiries in a timely, professional, and client-focused manner
Requirements
- Knowledge of Disability insurance
- Proficiency in MS Office suite (Excel, Word, PowerPoint)
- Experience working with the Navigator system
- Strong technical, analytical, and problem-solving skills
- High level of accuracy and attention to detail
- Excellent organizational skills and ability to manage multiple priorities
- Ability to exercise sound judgment and adapt in a dynamic environment
Benefits
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Various retirement savings plans
- Financial education and counseling resources
- Generous paid time off program including holidays, vacation, personal, and sick days
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