Director of CX Products & Platforms at Manulife, responsible for leading AI - enabled customer experience solutions across the enterprise. Drive strategy, product management, and adoption for superior customer insights.
MA
Manulife
Currently Hiring
About the company
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States.
We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.Visit www.Manulife.com to find out more.For Manulife terms of use, please visit http://bit.ly/SM_Terms
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162 jobs found
Manager of Retirement Contact Center overseeing a team of Customer Service Professionals to deliver exceptional customer experience. Empowering and coaching staff while achieving operational results in a dynamic environment.
Managing a team of Triage Analysts and Solutions Coordinators in escalation management across financial services at Manulife. This role enhances client experience through effective resolution of complex issues.
Director of Marketing Strategy at Manulife Bank leading marketing strategists for go - to - market initiatives. Overseeing marketing experience and value streams aligned with business priorities.
Forward Deployed Org Architect at Manulife designing human - centered, AI - powered workflows. Transforming work designs and assessing business impacts to create sustainable teams.
Insurance Support Specialist ensuring efficient execution of team processes for insurance services. Joining Operations team with focus on advisor support and documentation management.
Update Benefits Administrator at Manulife managing client requests with complex plans. Collaborating with teams to deliver outstanding service to clients and members.
Director of Pharmacy Benefits leading pharmacy strategy and sales enablement across the Canadian market. Providing thought leadership and supporting complex pharmacy - related discussions.
IT Business Systems Analyst collaborating with teams to ensure accurate and efficient insurance calculations. Supporting production applications and improving calculation processes within Insurance Technology.
Senior AI Cloud Security Engineer at Manulife focusing on security controls in cloud and AI environments. Building secure systems and protecting enterprise AI initiatives while collaborating with multiple teams.
Transformation Delivery Associate in Canadian Retirement responsible for strategic improvements. Collaborating across teams to ensure objectives align with business benefits and outcomes.
IT Sourcing Manager executing sourcing and contracting initiatives for IT at Manulife. Collaborating with stakeholders for commercial outcomes and risk management while improving processes.
Manager of Engineering Transformation at Manulife leading technology learning and workforce development initiatives across global teams. Focused on innovative learning experiences and capability development.
Cloud & Platform Engineer building and operating Azure - based ecosystem for investment analysis. Focus on developer experience, platform reliability, automation, and delivery speed.
Full Stack Developer at Manulife developing scalable Azure cloud - based solutions. Focused on Python, APIs, and AI - driven application development with a collaborative global team.
Business Unit Security Officer conducting risk assessments for technology systems and applications. Collaborating with engineering teams and managing cloud - based security measures at Manulife.
Director of Engineering leading Azure modernization initiatives at Manulife. Overseeing cloud migration and operational excellence for Azure services with a focus on collaboration and innovation.
Operations & Data Analyst Intern at Manulife working on data capture and analytics of print and mail jobs across various business units. Engaging with stakeholders and supporting dashboard development.
Business Systems Analyst / QA leveraging data analysis, migration, and automation for financial services. Collaborating with cross - functional teams to improve system efficiency and data quality.
Co - op position supporting the development of member education materials for group retirement plans. Collaborating with the National Education Team in Canada and ensuring quality and accuracy.