Information Security Analyst assessing technology assets, controls, and cyber risks for TD, a major North American bank. Supporting governance, quality assurance, reporting, and continuous assessment improvement.
MD
IT Service Desk – Security Analyst, 18-mth Contract
Posted 4 months ago
About the role
- Provide IT support and security analysis for MaRS users. Diagnosing and resolving technical issues while ensuring secure access to IT services and applications.
Responsibilities
- Serving as the point of contact for all end-user IT issues, diagnosing and resolving problems quickly.
- Assisting with the implementation of basic security best practices and responding to low-level cybersecurity incidents.
- Managing end-user accounts, applications, and endpoint security.
- Creating and maintaining clear documentation for common service desk processes and security protocols.
- Work with the Service Desk team on IT support tickets, prioritizing and resolving end-user IT issues.
- Manage Google Workspace Products & Services (Mail Delivery & Security, Google Shared Drives, and administration on other G Suite core services), focusing on user provisioning and support.
- Perform basic security monitoring and triage alerts from End-Point Security (Jamf Protect and Microsoft Defender) and other tools.
- Provide day-to-day management on Active Directory/Entra Services for user accounts, groups, and application access.
- Monitor backups for Servers and Google Workspace
- Assist users with security awareness and best practices, including password management and phishing reporting.
- Act as a technical resource to the Service Desk Team for resolving complex end-user issues.
- Create documentation on applications, services, and troubleshooting steps for end-users and the Service Desk team.
- Continuous learning on new technologies, especially in endpoint management and security.
- Complete various tasks assigned by management.
- Work independently to triage, investigate, and resolve IT issues while collaborating effectively with the Service Desk team and cross-functional stakeholders to ensure timely, consistent support.
Requirements
- Post-secondary education or technical training in Information Technology, Computer Science, or a related field, or an equivalent combination of education, training, and practical experience
- 3+ years of technical experience in a Service Desk or IT Support role
- Strong problem-solving skills and attention to details
- Excellent written and verbal communication skills for user support.
- Passion for learning new technology & AI utilization to improve and implement automation and security
- Good understanding with the current Cloud technologies (AWS, Office 365, Google Workspace and Identity Providers)
- Cybersecurity best practices
Benefits
- extended healthcare benefits
- lifestyle spending account
- paid time-off
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Application Security Intern securing Kinaxis’s AI - powered supply - chain orchestration platform. Testing applications, managing vulnerabilities, and improving DevSecOps controls in Ottawa.
Threat Intelligence Analyst investigating telecom security threats and customer deployment data for Enea, a global telecom and cybersecurity software company. Supporting client security reviews and threat intelligence operations.
Information Security Analyst governing End - User Computing risks, controls, and remediation for TD, a major North American bank. Advising stakeholders and supporting governance reporting, audits, and regulatory requirements.
IT Security Analyst II coordinating cybersecurity monitoring, MSP oversight, audits, and incident follow - up. Supporting Veristat’s global life - sciences services and regulated technology environments.
Senior compliance analyst supporting Motorola Solutions’ mission - critical communications and analytics security programs. Managing audits, risk assessments, regulatory compliance, and information security governance.
Security Analyst protecting GitLab’s DevSecOps platform through vulnerability triage and CVE operations. Coordinating researchers, customers, and internal teams on secure software response.
SIEM/SOAR cybersecurity analyst monitoring threats, building alerts, and measuring controls. Supporting Wepoint’s digital transformation work for businesses and public sector organizations.
SIEM/SOAR information security analyst supporting Wepoint’s digital transformation services. Developing cybersecurity monitoring cases, alerts, dashboards, and security - control documentation.
Security analyst strengthening Desjardins's security posture through risk analysis, governance, and security controls. Supporting clients, partners, and cross - functional stakeholders.