Staff Cybersecurity Analyst securing D - Wave’s quantum computing systems, software, and cloud services. Leading threat detection, incident response, vulnerability management, and enterprise resilience.
MD
IT Service Desk – Security Analyst, 18-mth Contract
Posted 3 months ago
About the role
- Provide IT support and security analysis for MaRS users. Diagnosing and resolving technical issues while ensuring secure access to IT services and applications.
Responsibilities
- Serving as the point of contact for all end-user IT issues, diagnosing and resolving problems quickly.
- Assisting with the implementation of basic security best practices and responding to low-level cybersecurity incidents.
- Managing end-user accounts, applications, and endpoint security.
- Creating and maintaining clear documentation for common service desk processes and security protocols.
- Work with the Service Desk team on IT support tickets, prioritizing and resolving end-user IT issues.
- Manage Google Workspace Products & Services (Mail Delivery & Security, Google Shared Drives, and administration on other G Suite core services), focusing on user provisioning and support.
- Perform basic security monitoring and triage alerts from End-Point Security (Jamf Protect and Microsoft Defender) and other tools.
- Provide day-to-day management on Active Directory/Entra Services for user accounts, groups, and application access.
- Monitor backups for Servers and Google Workspace
- Assist users with security awareness and best practices, including password management and phishing reporting.
- Act as a technical resource to the Service Desk Team for resolving complex end-user issues.
- Create documentation on applications, services, and troubleshooting steps for end-users and the Service Desk team.
- Continuous learning on new technologies, especially in endpoint management and security.
- Complete various tasks assigned by management.
- Work independently to triage, investigate, and resolve IT issues while collaborating effectively with the Service Desk team and cross-functional stakeholders to ensure timely, consistent support.
Requirements
- Post-secondary education or technical training in Information Technology, Computer Science, or a related field, or an equivalent combination of education, training, and practical experience
- 3+ years of technical experience in a Service Desk or IT Support role
- Strong problem-solving skills and attention to details
- Excellent written and verbal communication skills for user support.
- Passion for learning new technology & AI utilization to improve and implement automation and security
- Good understanding with the current Cloud technologies (AWS, Office 365, Google Workspace and Identity Providers)
- Cybersecurity best practices
Benefits
- extended healthcare benefits
- lifestyle spending account
- paid time-off
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