Security Analyst at EXFO monitoring threats and responding to incidents for IT systems. Collaborating with IT teams to enhance cybersecurity measures with diverse client environments.
MD
IT Service Desk – Security Analyst, 18-mth Contract
Posted 4 days ago
About the role
- Provide IT support and security analysis for MaRS users. Diagnosing and resolving technical issues while ensuring secure access to IT services and applications.
Responsibilities
- Serving as the point of contact for all end-user IT issues, diagnosing and resolving problems quickly.
- Assisting with the implementation of basic security best practices and responding to low-level cybersecurity incidents.
- Managing end-user accounts, applications, and endpoint security.
- Creating and maintaining clear documentation for common service desk processes and security protocols.
- Work with the Service Desk team on IT support tickets, prioritizing and resolving end-user IT issues.
- Manage Google Workspace Products & Services (Mail Delivery & Security, Google Shared Drives, and administration on other G Suite core services), focusing on user provisioning and support.
- Perform basic security monitoring and triage alerts from End-Point Security (Jamf Protect and Microsoft Defender) and other tools.
- Provide day-to-day management on Active Directory/Entra Services for user accounts, groups, and application access.
- Monitor backups for Servers and Google Workspace
- Assist users with security awareness and best practices, including password management and phishing reporting.
- Act as a technical resource to the Service Desk Team for resolving complex end-user issues.
- Create documentation on applications, services, and troubleshooting steps for end-users and the Service Desk team.
- Continuous learning on new technologies, especially in endpoint management and security.
- Complete various tasks assigned by management.
- Work independently to triage, investigate, and resolve IT issues while collaborating effectively with the Service Desk team and cross-functional stakeholders to ensure timely, consistent support.
Requirements
- Post-secondary education or technical training in Information Technology, Computer Science, or a related field, or an equivalent combination of education, training, and practical experience
- 3+ years of technical experience in a Service Desk or IT Support role
- Strong problem-solving skills and attention to details
- Excellent written and verbal communication skills for user support.
- Passion for learning new technology & AI utilization to improve and implement automation and security
- Good understanding with the current Cloud technologies (AWS, Office 365, Google Workspace and Identity Providers)
- Cybersecurity best practices
Benefits
- extended healthcare benefits
- lifestyle spending account
- paid time-off
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
SAP Security Analyst and Junior Security Analyst roles ensuring ERP system security for the Government of Alberta. Lead security controls, collaborate with teams and resolve access issues.
LP
Cybersecurity Compliance Analyst
LinkedIn Recruiter Post
Permanent, full - time Cybersecurity Compliance Analyst role. Hybrid work in Edmonton, AB, leading compliance and governance activities.
LP
Cybersecurity Consultant
LinkedIn Recruiter Post
Cybersecurity Consultant (PCO or project management exp) 5 - month contract with a top 5 bank. Hybrid 2 days per week on site.
LP
PCO – Cybersecurity
LinkedIn Recruiter Post
Hiring PCO - Cybersecurity in Downtown Toronto (hybrid). Requires 3+ years in cybersecurity, audit, or compliance.
Join TD as an Information Security Analyst focusing on audit response and controls implementation. Contribute to enhancing compliance and security solutions in an agile environment.
IT Security Analyst monitoring Stantec’s systems for signs of intrusion and security incidents. Collaborating with IT Security team for compliance and remediation effort.
Security Analyst safeguarding networks and systems at PointClickCare using AI for enhanced security operations and incident response. Responsible for implementing security measures to protect data centers and cloud deployments.
LP
Cyber Security Analyst
LinkedIn Recruiter Post
6 - month contract, 3 days onsite in Scarborough. Focus on vulnerability management, incident response, and security gap analysis across Azure AD, O365, and on - prem.
Security Analyst Co - op maintaining and monitoring the security of the company’s network and data at Magnet Forensics. Assisting with regulatory compliance and security incident management.