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About the role
- Bilingual RN case manager supporting specialty-therapy patients through McKesson’s healthcare Patient Support Program. Coordinating education, treatment access, reimbursement, and clinic care across the GTA.
Responsibilities
- Serve as the primary clinical contact for patients, physicians, and clinical staff enrolled in the Patient Support Program
- Support patient onboarding and facilitate timely access to prescribed specialty medications
- Educate patients about their conditions, treatment expectations, medication administration, side-effect management, and treatment adherence strategies
- Provide injection and self-administration training in the clinic, virtually, or in the patient’s home
- Collaborate with healthcare professionals to coordinate care and communicate relevant updates
- Support reimbursement and treatment-access activities, including collecting required documentation and assisting with patient enrollment processes
- Review patient files and gather information required for reimbursement activities or clinical programs
- Monitor patient progress and promote treatment adherence
- Identify situations requiring additional clinical or operational support and escalate them to the appropriate parties
- Build and maintain trusted relationships with physicians, clinical staff, pharmacies, and patients
- Accurately document patient interactions and program activities
- Contribute to program initiatives and continuous improvement activities
Requirements
- Hold an active, unrestricted Registered Nurse (RN) license in Ontario
- Be fluent in French and English, both verbally and in writing
- Have previous experience working in a Patient Support Program (PSP)
- Hold a valid Ontario driver’s license and have access to a reliable vehicle
- Be able and willing to travel up to 60% of the time (approximately three days per week) throughout the Greater Toronto Area
- Demonstrate strong patient education and communication skills
- Be proficient in Microsoft Office and electronic documentation systems
- Additional active nursing licenses in other Canadian provinces (preferred)
- Experience supporting specialty pharmacy, biologic, immunology, rheumatology, dermatology, gastroenterology, or other specialty therapeutic areas (preferred)
- Experience providing injection training and patient education (preferred)
- Knowledge of reimbursement, patient access, or specialty medication programs (preferred)
- Experience working directly with physicians’ offices, infusion clinics, or specialty clinics (preferred)
- Familiarity with biologic therapies and pre-treatment requirements, including laboratory testing, diagnostic imaging, and screening protocols (preferred)
- Strong relationship-building and stakeholder management skills (preferred)
- Experience working independently in a field-based healthcare role (preferred)
Benefits
- Mileage and approved travel expenses are reimbursed in accordance with company policy
- Competitive compensation package
- Annual bonus or long-term incentive opportunities may be offered
- Total Rewards package
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