Bilingual Team Leader managing Disability Claim Specialists for Medavie, a Canadian health solutions partner. Overseeing claims operations, quality, coaching, recruitment, and team development.
Responsibilities
Manage the daily operations of a team of Disability Claim Specialists
Ensure productivity and quality standards are met
Provide ongoing coaching and development for team members
Advise team members on direction and procedures for complex claims
Provide information and answer questions and requests
Communicate with stakeholders to manage relationships effectively
Gather business, financial, service and operations information for strategic goals
Identify and evaluate trends and opportunities; define objectives and evaluate outcomes
Analyze and resolve quality and client service problems
Identify trends and seek operational efficiencies
Recruit qualified talent and train employees
Guide employees in career development
Contribute information and opinions at Team Leader meetings
Build and maintain inter- and intradepartmental relationships
Requirements
Post-secondary education in business, medical or rehabilitation management
Two years or more of people management experience
Two to three years of direct work experience in Life and Disability insurance
Bilingualism in French and English is required
English proficiency is required
Insurance designation (LOMA or other) will be considered an asset
Benefits
Permanent full-time position with opportunity to grow in a well-established organization
Flexible work arrangements and emphasis on work-life balance
Hybrid work option
Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
100% employer-matched Defined Contribution Pension Plan
Annual Incentive Bonus
Paid vacation
Gifted week of vacation in your first year
Optional Vacation Purchase Program
Opportunities for career development
Training and support
Accommodations or adjustments during the recruitment process
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