Traffic signal and roadway lighting manager leading Ontario transportation design, operations, and engineering deliverables. Managing projects, technical teams, utility coordination, and regulatory compliance for Arcadis.
About the role
- Operations Manager leading Island EMS ambulance operations, paramedic resources, and facilities across western Prince Edward Island. Supporting safety, staffing, emergency response, and Provincial MFR programs.
Responsibilities
- Lead western operations and facility management for Island EMS and support the Provincial MFR Program
- Oversee operations and staff at the Alberton, O’Leary, and Summerside bases
- Manage and oversee IEMS facilities and address facility issues with employees, Duty SOPs, management, and fleet staff
- Manage employee and labour issues confidentially, empathetically, and respectfully
- Prepare and distribute operational and facility updates and memos
- Mediate conflicts and support staff and service improvement
- Ensure staff and public safety compliance with regulations, guidelines, and legislation
- Provide support and oversight to the Provincial MFR Coordinator
- Conduct investigations into complaints and inquiries
- Participate in recruitment decisions, candidate selection, and other HR recruitment functions
- Collaborate with communications on public information releases and represent Island EMS at community, stakeholder, or municipal meetings
- Provide clinical support and coaching by attending scenes when required
- Work on the ambulance during emergencies when required to retain professional paramedic skills
- Oversee deployment and utilization of paramedic resources, operational policies, and service resources
- Coordinate on-scene response for major incidents and contingency/disaster management
- Provide coverage and support for the General Manager as required
- Travel within the region
Requirements
- Currently registered in good standing, or eligible for registration, as a Paramedic (PCP, ICP or ACP) in the province of Prince Edward Island
- Minimum of five years’ experience working as a paramedic, which could include experience in a progressively responsible leadership role
- Proven experience in EMS leadership, information technology, finance, and human resources is ideal
- Demonstrated leadership abilities with a proven track record for inspiring and motivating others
- Commitment to stellar customer/patient service
- Positive and creative approach to problem solving
- Outstanding communication, negotiating, and dispute resolution skills
- Working knowledge of standard business computer programs, including Microsoft Office Suite
- Valid Class 4 driver’s license in good standing in Prince Edward Island, or equivalent
- Incident Command Systems and basic Emergency Management training are assets
- Additional disaster management training is an asset, or willingness to complete
- Post-secondary education in Health, Paramedicine, Business Administration, or a related field is an asset
- Thorough working knowledge of paramedic scope of practice
- Knowledge of and ability to assist in developing the System Status Plan
- Ability to lead and develop staff
- Ability to work independently and as part of a team
- Ability to exercise independent judgment and strategize in a dynamic work environment
- Excellent interpersonal and communication skills
- Effective oral and written communication skills
- Strong analytical, problem-solving, and organizational abilities
- Emotional stability, good dexterity, good general health, and physical coordination
- Availability during regular business hours, with some irregular hours expected
Benefits
- Health coverage
- Dental coverage
- Long-term disability coverage
- Life insurance
- Pension contributions
- Extended health benefits
- Performance-based incentive programs may be available to eligible employees
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Degree requirement
No Education Requirement
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