Delivery Manager leading SAP Business One implementation teams at Vision33, a global cloud ERP and business transformation partner. Owning delivery performance, people leadership, and commercial outcomes across Eastern Canada.
About the role
- Senior Disability Claims Consultant coaching bilingual claims specialists and consultants. Managing complex disability cases for Medavie, a Canadian health, insurance, and emergency medical services provider.
Responsibilities
- Provide quality and cost-effective coaching strategies designed to increase individual and organizational productivity
- Provide development opportunities that enhance knowledge, develop skills and enrich Disability claims specialists and consultants’ capability
- Monitor, review, and support critical components of the case management lifecycle
- Review initial claim decisions
- Develop appropriate case management plans
- Support effective communication practices
- Monitor key milestones, including COD and CPPD
- Identify required support
- Monitor treatment progress and plan outcomes
- Collaborate with members, employers, and healthcare providers to ensure timely, well-informed, and effective case management practices
- Coach and develop disability claim specialists and consultants
- Increase and monitor quality of case management according to the active case management protocol
- Build effective relationships to support employee development and engagement
- Review and correct disability management files and reports
- Manage action plans and decisions, or provide recommendations, on highly complex disability claims
Requirements
- University degree or college diploma in a relevant discipline
- At least 5 years’ experience in disability case management with another insurer or government agency managing short- and long-term disability claims
- Demonstrated written and verbal communication skills to successfully review and correct various communications, interview and decision letters to claimants, providers, physicians, employers, group administrators, human resources, and lawyers.
- Demonstrated strong knowledge of contract wording
- Ability to thoroughly analyze disability management trend reports, medical reports, and other available tools, including Independent Medical Exams, Functional Capacity Evaluations, surveillance, and medical consultant reviews
- Background in training or coaching is considered a strong asset
- Deep understanding of the health care and insurance fields
- Knowledge of health-related terminology, concepts of accommodation and return to work
- Bilingualism (English and French) is required
- Ability to collaborate daily with teams and partners in Canada who operate in both English and French
Benefits
- Flexible work arrangements and emphasis on work-life balance
- Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
- 100% employer-matched Defined Contribution Pension Plan
- Annual Incentive Bonus which recognizes your contribution to our success
- Paid vacation and additional Vacation Purchase Program
- Wellness benefits, health resources and fitness center discounts
- Career Growth: We offer a career path encouraging you to follow your passions, learn new skills and focus on growing your career with Medavie.
- Accommodations or adjustments at any stage of the recruitment process
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